Why cant I transfer pictures from my Galaxy S7 to my computer?

I have spent the better part of today trying to find a way to transfer pictures from my Galaxy S7 Edge to my computer (including a visit to the Verizon store). The customer support person "unlocked" my phone, but it still didn't work. I recently updated to Windows 10 but I don't think this is the issue. It is probably some setting on the phone. Help!

Accepted answers

Grammymarie

EricW - I finally got the transfer to work! There was an alert on my phone saying "Connected as a media device. Touch for other options" (not sure why this was not visible before). When I tapped the message, one of the options was "Transferring media files". It worked perfectly.

Thanks again!

All comments

bearone21

are you using the usb cable supplied with the phone??

Grammymarie

I never had a transfer issue with my Galaxy S5. Pictures transferred easily with no issues.

Grammymarie

I have so many I'm not sure. I will switch this one out and see if it makes a difference.

Grammymarie

Just inserted the original cable supplied with the phone. It still does not work.

Verizon_Support

Grammymarie,

Congratulations on getting your new device. I hope you're liking it. Sorry to hear about the difficulty with the transfer. We'll be happy to offer tips and solutions for you. We'll need to know a bit more before we can do that, though. Please describe the method you are attempting to use and what step of the process you reach before there's a problem. Please describe the problem as it occurs and please also be sure to include any error messages you encounter.

EricW_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Tidbits

Did you install the drivers from Samsung website? Or installed smart switch on your computer?

Grammymarie

Thanks again!

Verizon_Support

Grammymarie,

Great! I'm glad to hear you got that up and running! Let us know if we can ever offer support in the future. Have a great night!