My granddaughters phone will only work on Wi-Fi,when she tries to use the data, it will not work,we have more than enough gigs on our account,our phones are on same account & we have no problems.Help!!!
GranChan,
Having a connected phone is certainly important! Let's see if we can get you some help. When did this problem begin happening? Is Mobile Data turned on in the phones settings under the "Data Usage" category?
EricW_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
is the phone activated?? if not, only wi-fi is available.
