I've had a Samsung Renown for a while and just installed a new hands free device in my car. When I pair the phone with the HFD or pair the HFD with the phone, it connects, then the phone reboots and the connection is lost. Any ideas ?
I am having the same problem. After pairing the phone with the car succesfully the phone constantly reboots itself. Were you able to resolve this issue?
I researched your issue with the phone resetting when pairing to your vehicle, and I have some good news! It appears that there were some problems with pairing via Bluetooth to vehicles using the old software on the device. You can view your software by going under Settings & Tools> Phone Info> SW / HW Version.
The new software is u810.DE01. If you have any version besides u810.DE01, you will need a software update to fix the issue. If your current version of software is u810.CE14, you can most likely update to u810.DE01(the new one) over the air. All you need to do is go under Settings & Tools> Phone Info> Software Update> Check New. You will then be prompted to update the software.
If this over the phone method does not work and you have u810.CE14 as your current software or you have an older version of software than u810.CE14, please take your phone into a Verizon Wireless Store to have it flashed with the new software. In the software update notes to the u810.DE01 software, there are very specific details about it resolving issues with pairing with vehicles. This sounds like an open and shut case of a software update.
Locate your nearest Verizon Wireless corporate store by clicking on this link.
Please update us if it fixes your issue!
My bluetooth connection will not stay on after the software upgrade on 5/20/2011. It connects and then drops the connection. Sometimes will reconnect and sometimes says it can't find the phone. I did not have any problems pairing and staying connected with my car before the software update.
I had the same problem--connect then reboot and disconnect.
Went to the Verizon store this week.
They kept my phone for an hour to update software.
Now the Bluetooth device cannot connect with my phone at all.
What a waste of my time.
I have to go back and see if they can try anything else.
Sorry to hear that your issue was not resolved by your trip to the store. Have you tried any other Bluetooth devices? If this is happening with all Bluetooth I would suggest going back to the store to have the software flashed again. If still occurring, it may be a hardware issue and the phone would need to be replaced.
