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S7 Edge can't find SIM

Here's a weird one. I restarted my phone this morning and noticed that it never connected to a mobile network. Mobile data was somehow "off" When I went to turn on mobile data, it said it couldn't find my SIM. Also, my battery started to drain very fast.

I restarted the phone again, and now on the start up screen it says Samsung Galaxy Edge CUSTOM and a picture of a unlocked padlock....what is that?

After the second restart it seemed to find my SIM again and the battery is a little more normal for what it's worth.

Comments

Verizon_Support

c_heidecker-

Congrats on your new phone! I am sure this Sim card error took you by surprise and we definitely want to get to the bottom of this to ensure your phone is working as it should. Has there been any changs such as a new application or software update? Have you tried removing the Sim card before the restart? Please keep us posted.

CarmenT_VZW
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c_heidecker

No new apps. No software update. I did not try to remove the SIM or SD card before the restart. I have had several issues with this latest and greatest phone. I am not happy. I have posted all of my issues here on the community forum.

bearone21

turn phone off, remove then replace the sim card.

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