Why is it cheaper to buy s7 edge at Best Buy $199 (2yr) compared to Verizon $299???

sacalfy@sbcglobal.net

So after 2 days (Thanksgiving day and Black Friday) of dropped calls and slow text sending. I went to finally upgrade my S5.

I am very upset I got to go to third party Best Buy to get the same phone for $100 less with a free virtual headset. But unfortunately after 1 hour with store rep, my account cannot be accessed. I even changed passwords online, all to no avail. I left w.o. a new phone. I can't pay $100 more just to have your store rep give me the same phone. Walmart don't have the s7 edge , but the regular s7 is just $118....your site is $199. It seems like your ripping off your longtime customers. Not happy and thinking about making a switch.

Verizon_Support

I'm sad you feel this way and that you were unable to leave without a phone SACALFY. We don't want you to leave or experience dropped calls. Best Buy and other

3rd party retailers are non-verizon stores. They have their own pricing and policies but sell our equipment and products. We are corporate and have different pricing, warranty, return policies, and promotions. If they are unable to access your account, their system may not be communicating with our system or recognizing your eligibility to upgrade. You can reach us by chat, phone, twitter, or facebook to go over your upgrade options with  us.

Lets talk about those dropped calls.What is your zip code? How long have you had dropped calls?

KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!