So, in January, Motorola sent an update and since then, when I am on a call, I can no longer send notification texts, my only options are "hold and answer" or "ignore" I cannot send a text to the caller that I am on the other line, in a meeting, or send anything. I contacted Motorola and they said Google sent the update. Google says that Motorola sent the update and Verizon doesn't know anything about this issue. I would like to roll back the update or get the notifications to work properly. I used the feature every day. It has come back once, but I can't get it to work properly.
I was told I could do a factory reset, but the last time I did this, I lost numbers, photos, music, and when I got back my phone contacts there were several that were duplicated. I simply do not like doing factory resets. I'd rather get a new phone or one that works properly.
