Bug Report

Survivedis

Bug Report: latest software update to the S7 Edge introduced a bug on the lock screen that makes the phone near-unresponsive when playing music from Pandora, Spotify or Amazon Music. The problem only occurs when the app is running and the phone is locked with the widget on the lock screen. Trying to play/pause or unlock the screen now takes 5-10 seconds each time. Once the phone is unlocked, performance returns to normal. I thought the apps might need to be updated, but this did not help. I never experienced this issue prior to the last software update from Verizon / Samsung: G935VVRU2APD2 on May 12th, 2016.

Please Verizon, fix the bug that was created! Thanks.

Verizon_Support

Survivedis,

Thanks for clarifying that for us. If this is something that arose immediately after the update, then it may be best to allow the update to reinstall. To do so we would reset the device to factory settings. However, before doing so we would want to ensure that you are able to save all your personal data from your phone. You can do so using Verizon Cloud. See how here http://www.verizonwireless.com/support/knowledge-base-78396/. When ready you can see how to reset your device by visiting http://www.verizonwireless.com/support/knowledge-base-203264/.

AdamG_VZW
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