Phone constantly hangs up on call

willowcatcher

My Samsung GalaxyS5 is dropping calls. During calls I will hear the person on the other end ask if I am still on the line, just before I here a chime with descending notes signaling a dropped call. I have talked with other Verizon users in the area and they are not experiencing the issue. The issue occurs with different callers both locally and out of state. I do have an issue with the charging jack; the tab on the charging side is loose and makes the phone difficult to charge(maybe unrelated, but maybe it is connected internally to something that has to do with cell service?). I do not seem to have any issues with text or internet connectivity.

I have had this problem on 3 separate phone interviews and hope to have the issue resolved before any follow up. Thank you.

Verizon_Support

willowcatcher - Thank you for bringing this issue to our attention. Having a device that you can communicate without issues is imperative. Especially when your are on important calls, like the interviews you were on when the calls dropped. We will make sure we get your Galaxy S5 back to normal and keep your calls from dropping.  Is this happening indoors or outdoors? What software does your device currently have? Settings>System updates>Check for new system update.

JacobV_VZW
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