Problems since 2 updates ago. Will it get better, or worse, with the latest update?

I have 4 Galaxy S5 phones. 2 updates ago, 2 of those phones lost screen rotation and the pedometer. On one of the others, since the last update, gets no notification of voicemails. The company obviously has no interest in solving these problems that they've created. Does anybody have fixes for any of these problems? Does anybody know if the latest update, which they've been trying to force me to load for the past 2 days is going to screw up my phone even worse?

Accepted answers

Verizon_Support

We always want all the features to work properly with your device dumbernaphone. Thank you for checking the settings and to ensure there is enough space with your phone. Although the issues started prior to the cracked screen, it is possible that the crack has done additional damage to the sensors. With the screen being cracked as well, this would void the warranty. We'd recommend trying a full reset with your phone. Click here for the steps: http://spr.ly/65878PZpc. To ensure you can fully test the phone, please ensure Automatic Restore is disabled prior to the reset. Those steps are available through that same link. If you find you are still having the same issues without your information restored, the best option would be to file a claim with Asurion to get the phone replaced. Here is their website: http://spr.ly/65828PZpo.

NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

All comments

bearone21

if you're having problems the update may fix the issue.

Nuwan

Might make it worse! Apple got caught and maybe these guys are doing it too. When new updates come around for your old phones, they bring problems so you'll upgrade.

Verizon_Support

dumbernaphone, we want things to get better for you on that device. Have you powered your device off/on since updating the software on it? Did you update the software for the applications that you have downloaded on that phone, as well?

LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

dumbernaphone

"Have you powered your device off/on since updating the software on it?"

When updating software, the phone AUTOMATICALLY powers off and back on, so

I think this question is rather ridiculous. However, I have powered it off

and back on, even removing the battery, several times in the 6 months that

this has been going on. I've also emailed Verizon Customer Support, with no

response. Needless to say, since I've powered down countless times in the 6

months that this problem has been around, and I'm still seeking help, the

problem is not resolved by powering down.

"Did you update the software for the applications that you have downloaded

on that phone, as well?"

I have updated software for several apps on the phone, but not all. The

problem is only with the phone itself, and apps preloaded, that I cannot

control, not with individual apps from outside, so I did not consider

updating every single app that I have loaded. If that is what you

recommend, is Verizon going to credit my account for any data overage due

to updating apps on 4 different phones?

On Jan 8, 2017 07:51, "vzw_customer_support" <forums@verizonwireless.com>

Verizon_Support

dumbernaphone, thanks for confirming. It's important to us that you have a properly working phone. Is the Touch Screen still responsive? Does the device have any physical or liquid damage?

Many services require free memory. If the memory is full, free some memory space and retry. We recommend that you uninstall any unwanted applications, music, pictures/videos, and text messages on your device.

Finally, let's check the settings for the screen rotation featur on your device in Settings>Display>Screen Rotation>Screen Rotation Switch (Enabled ON when green)

Keep us posted and let us know if you still have this issue. We're standing by to assist you.

dumbernaphone

Is the Touch Screen still responsive? YES

Does the device have any physical or liquid damage? A CRACKED SCREEN, WHICH

CRACKED AFTER THE PROBLEM BEGAN

Many services require free memory. If the memory is full, free some memory

space and retry. We recommend that you uninstall any unwanted applications,

music, pictures/videos, and text messages on your device.

I HAVE 2 GB FREE STORAGE ON THE DEVICE

Finally, let's check the settings for the screen rotation featur on your

device in Settings>Display>Screen Rotation>Screen Rotation Switch (Enabled

ON when green)

DONE THIS SEVERAL TIMES. MAKES NO DIFFERENCE.

On Jan 8, 2017 08:45, "vzw_customer_support" <forums@verizonwireless.com>

kathy65793

One of the best thing you can do after an update is to clear the cache partition on your phone to clear any files left in it from previous updates and make sure that all the apps you use are updated and the ones you don't use are disabled. It also takes a few days for the phone to catch up to the updates and will eventual settle down. I had a s5 and if I would have known that something as easy as this would have solved a lot of the trouble I had with this phone I would still be using it today

Patpatschleg

They don't have any answers

dumbernaphone

So, I, finally, loaded the new update just because I got tired of the

multiple times per day of dealing with reminders. The good news is, it

doesn't seem to have caused any further issues. However, it did not fix any

of the issues from 2 updates previous. And the company knows these problems

exist. They know it isn't only my phone. They've had 3 updates to correct

the issue; instead, they sit on their hands.

Patpatschleg

I would call them at 7am and tell whom ever answers that you want to cancel your services. Don't talk to the first one. Of course they will want all your information And will say that they can help, but they can't do anything for you.

Ask for a Verizon Supervisor. Tell them you don't want their phones etc. That you've been looking and asking for help with zip. They should send you a new phone. If not, ask for their supervisor and the address of the corporate office for filing a complaint.

I was on the phone for 1.5 hours......after everything they made me walk through, ended up sending me a new one. ...it's simple. Once you've had your fill of this forum. Rude responses, no help. " you mean you didn't have them put the SD card in for free " or "well next time" .. bla bla bla bla good luck, let me know what happens

Verizon_Support

Dumbernaphone, we certainly don't want you to endure these issues much longer. Software updates normally resolve these types of issues. I see that you have tried quite a bit to resolve this. Have you looked into backing up your phone to the Verizon Cloud > http://vz.to/2iRhBLA and doing a factory reset >> http://vz.to/2j0kEyo Please let us know if you see any changes.

MarcusS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Billsey

My experience with the latest update is that the battery usage will get shorter significantly, the phone will crash randomly, particularly when the battery is low and otherwise everything stays the same. I'm getting only eight hours or so to a charge (vs. 14 with the last update and 16 with the previous) and the phone has spontaneously crashed a couple of dozen times since the update. I have power cycled (heck, every crash power cycles) and cleared the cache partition twice. All apps are at the current update level, I have this set to automatic and do it manually each time I'm notified when permissions have changed.

I lean toward the previous post that insinuated the latest updates are attempts to force upgrading to newer phones.