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Android 7 won't allow me to move or copy files

Since installing Android 7 when I connect my phone to PC via USB and try to move files or photos from one place on phone to another it just says that my phone is busy and never does anything. The only way around this now is to move the file to my PC first and then move it back to the phone.

Comments

Ann154

Which phone model do you have?

demmo86rt

If all your doing is moving files around on the device it would probably be easier to install a file manager app from the play store.

dwscott0627

I'm moving items around on the phone and copying some to my computer. I

have a file manager on the phone computer period I have a file manager on

the phone your suggestion and doesn't actually fix the problem it just gets

around it your suggestion doesn't actually fix the problem it just gets

around it your suggestion it doesn't actually fix the problem it just gets

around it. As you can see the latest Android release alsoHas you can see

the latest Android release also hey as you can see the latest Android

release also as you can see the latest Android release all so Hayes you can

see the latest Android release also doubles and triples up when using the

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Verizon_Support

dwscott0627,

We want to make sure you are able to transfer your files seamlessly. It is always a good idea to back everything up to a secure place. What make and model device are you using?

JenelleR_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

dwscott0627

Before the Android 7 update I could hook my phone to my PC and move files

from the phone to the PC and also move files around on my phone, but now I

can no longer move files around on the phone it always says "Waiting- phone

is busy"

I hope this helps solve the problem.

On Mar 10, 2017 9:14 PM, "vzw_customer_support" <forums@verizonwireless.com>

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