Google Pixel XL 128 GB Ship Date Now March 10 - 4 months wait

To my point, if new orders are 3/3/17 then folks who ordered 5 weeks ago, back in November should be receiving their phones, providing that Google is making them available. I really find it hard to believe that Verizon is to blame. I put all of the supply issues on Google's back.

All comments

ANDYGIES1131

Ordered a XL 128 GB on 11/26. Original ship date 1/6/17. Got a e-mail on 1/6/17 saying "sorry, new date is 3/3/17". Called Customer Service and was not offered a solution. Asked to be sent to their Customer Retention (seriously considering canceling service and switching) and was told that Verizon closed this department recently and there is no one to help now.

No phone

No help

No Customer Retention Dept

No longer a customer of Verizon.

I understand the issues with distribution on a new product, but Verizon's lack of service is what did me in.

Good luck all with your future service!

das3k

Same situation except I ordered mine on 11/24. The best thing customer service could come up with is "our hands are tied." By the time we actually get the phone the new Pixel will be within months of being announced. I have no confidence the March date will hold either. My email says 03/03/2016 and the date, in one day, has changed to 03/10/2016. I'm not a customer of google, I'm a customer of Verizon. I understand Verizon can't do anything about the Pixel, but they did business with Google and need to take it up with them while they try their best to make it up to the customers instead of doing nothing. I'll give a little more time then I'll just have to go get a promotion from a new provider.

EMICENTURY

Glad I'm not the only one who is disappointed.

Bad business practices Verizon. A large carrier such as Verizon. You must have received notification from Google (or supplier) that the shipment will be delayed. You waited until the Christmas season is over, comes January, you notify customers that have ordered since back in November the device will ship in March?

By January, most other carrier deal is over (for most other handset as well). If I had know back in December, I would have gotten another handset.

Now your loyal customer stuck waiting for another two months. Verizon, you went from being the best to the worst.....

mh53jfe

I agree. Verizon and Google absolutely knew the first week of December they didn't/wouldn't have the supply for the number of orders received. I have always had a lot of respect for Google, but no more.

EMICENTURY

btw, just searching for phones o I'm online, might as well reply, I was told by a friend, Google had communicated the info Verizon early in mid-December . Verizon just sat on it and change the shipping date for on their website to reflect Feb. In my opinion, Verizon should notify customers who placed order in November that orders originally planned to be shipped in Jan of the delay. Verizon either failed to do that or chose not to do that. Many of the Black Friday Sales would be cancelled if customers learn they won't get their phone until 3 months later.

What a despicable company as a whole, bad Sales tactic, ruined my years of being a loyal customers. Verizon is losing customers to T-Mobile and Sprint at a fast pace, as those two carriers rebuilt their networks from the ground up for metro area. If you mostly use your phone in metro. I strongly suggest you to switch ASAP.

Gerudas

I ordered on the 26th of November and have been waiting patiently. I finally got a hold of Verizon on chat because I waited on hold for over 40 mins 5 times this weekend due to bad weather and still did not get any help. The gentleman told me March as well. I feel Google and Verizon needs to do something about this. Especially for everyone waiting. Throwing in a vr, a case, or something.

millerman61

I ordered on 11/26 and have also been waiting patiently. When I got hold of Verizon on chat to ask about my expected ship date of 1/6 and if it was going to ship that day, I was told that it had already shipped and I should have been receiving it on 1/6 even though I hadn't received a confirmation that it had shipped. It seems the Chat CS representatives are either incompetent or are lying on purpose. I received an email late on 1/6 changing my expected date to 3/10.

Ordered 2 128GB XL on November 25 and am in the same boat as everybody else, I even had a cs rep tell me after I got my email that it was still shipping on the 6th. Chatted with a rep on the 7th and was able to get a $100 credit out of them for this mess. They started at 20 and worked their way up to 50, I said I'll take the 50 for both January and February since your asking me to wait 2 extra months. They then said we can't do that but we can give you $100 now. WTF is the difference? Total incompetence by Verizon. I encourage everyone to demand the same $100. If they refuse, contact me and I'll give you the supervisors info. I also spoke to Google about Verizon throwing them under the bus for the whole thing and they asked for all my info, including the screen shots of my chat, they said Verizon should never have given those shipping dates to begin with. The Google rep escalated the issue and will be getting back to me about the real shipping issues.

On another thread similar in nature, folks who ordered on Black Friday, like myself are reporting having received the same email for March and as of this week, preorder numbers converted to order numbers and they received tracking numbers. These are folks who ordered on 11/24 and 11/25. I ordered mine on 11/26 and as of last night (1/10) my order was still pre. This morning it was converted to an order number. I'm optimistic that I will be receiving a tracking number later today. The March email through everyone into a tailspin. Hang in there.

Nothing against you Syrinx, but this is the stuff that makes me mad. I placed my order on the 25th, also for 2 phones, and mine still says preorder. I might as well ask a wall what's going on, it'll give me the same answer as Verizon.

das3k

I have read there's no obvious rhyme or reason to how Verizon selects who is getting phones when. I ordered mine 11/24 and I haven't received any updated info.

I had a cs rep tell me that they would be filled in the order they were received. That's the infuriating thing. They tell you one thing then do another

Buckeye, it's almost 5 PM local time, and gasp my 2 orders are still just orders with the message, "Your order is being processed". The only movement I saw from yesterday to today is that they went from preorder to order. I am hopeful that by close of business I will have a tracking number, but not holding my breath. What about you or anyone on this thread? Does anyone have good news to report?

No change here. Mine still says preorder. The way it was explained to me is it can be up to 5pm Pacific time before they ship, so figure out the time difference for yourself and you might have to wait that late for it to ship out.

Buckeye, this might be encourage for those of us who ordered during the Black Friday period, of which mine was 11/26. When I went to the Pixel page on verizonwireless.com as if I were going to add a Pixel XL, Silver 128 gb to my cart, under the big red "Next Step" button it reads in red text ships by 03/03/2017. My take is that is what they are saying for new orders processed today. What's confusing is I ordered on 11/26 and got the email on 1/6 (my original ship date) that I have to wait til 3/3. It's utterly confusing as all [Removed], but I'm remain hopeful that it's a goofy IT thing. I'm still holding out hope that I will have a tracking # today by 5 PM PST which is in less than 1 hour.

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When I got my email on the 6th it had 2 different shipping dates, the 3rd and 10th of March (I ordered 2 phones ). What I was told was the Silver is expected on the 3rd and the Black on the 10th. I hope you get your tracking number, both for yourself and for me, because I will certainly be holding Verizon to the fire if somebody ordered a day after me and then gets theirs first. Especially after they told me orders will be filled in the order in which they were received. I've also spoken to a Google rep who told me that Verizon should have never given the January shipping date to begin with. My understanding is Verizon was told mid December that they would be later than that. Why the info wasn't passed on right away we'll never know.

I've also seen on here and reddit that people have been getting tracking numbers with the first phones being delivered as early as tomorrow but every time I ask Verizon about it they just spew the same info I got in the email.

No tracking numbers today. Perhaps tomorrow.

tomunoz

Yeah, I'm in the same boat, ordered on 11/25/16 and after 1.5 months of waiting was told 4 days after the ship date that it would be 03/10/17.. I went ahead and sent an email to Ken Dixon and Ronan Dunne, VZW execs, via the leadership page ( Leadership | About Verizon )... can send only 1 email at a time 24 hours apart. I also sent a twitter to Ronan Dunne (@RonanDunneVZW) including mention to Google, but heard nothing back from Verizon except from their support team which didn't really help.

blapham

My oder was placed 12/1/2016. Estimatwd ship date was 1/13/2017. My order has been in processing for a while now. When i contacted Verizon support on 1/12/2017. I was told the same thing. Maybe ship today or tomorrow. I should get email soon. Took the $20 credit and then noticed when I checked status today that "We are working hard to complete your order. Unfortunately, it will not be shipped as originally scheduled. You will receive a shipment confirmation email when your order ships, which will include a new delivery date." No email or notification. Wondering how long my fellow sheep will continue to hold out. 6 weeks is one thing but if match dat e they can keep the phone. Maybe if I just wait another year I can get a waterproof model. May have to wait 2 years for that.

Frustration all centers around lack of communication from both Google and Verizon. A truthful estimation of delvery should be expected by all. The fact that no one knows anything and they keep spouting untruths and scripted no answer responses.

Sorry so long just frustrated.

Sammy46

Did you get an update yet on anything?

Also please email me at [Removed] with the info of your support rep.

This is just in excusable.

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Message edited by Verizon Moderator

Pixel XL VS 128 GB ordered on Black Friday. Shipping date 1-6. Date changed to 3-3. Yesterday received an email. Date changed to 1-31. Today I received a new email Date is Now 1-24. Many I will get it soon

mh53jfe

This is a wrap!

Ordered Pixel XL 128 GB on 11/25.

Initial delivery date of 1/6.

On 1/6, got email from Verizon that shipment now 3/10.

On 1/18, received email from Verizon with tracking number! The phone has shipped!

Logged into My UPS and am now tracking my phone. Should receive it by this weekend!

Woo Hoo!

What color did you order? My date is 1-24 after several changes. I thimk people who ordered 128GB QB are receiving them sooner. I do not think they are going in order

iLLy1019

my phone was ordered by an individual in Executive Office of Verizon Wireless on 12/13. I was told ship date would be tomorrow, 1/20. Let's hope that this is/was in fact true.

ordered 128 GB in White.

blapham

QB 128GB on 12/1 via Verizon store. Date was 1/13 but now no date.

iLLy1019

Bonnie2251 I ordered the White 128GB

No one at verizon has any idea what is going on. Jan 17th receive email stating ship date of Pixel XL would be Jan 31st On Jan 18th received another email new ship date of Jan 24th NO TRACKING NUMBER YET!!!. Today my card was charged . Talked to a CSR he said the date was Jan 31st. He did not know when I would receive a tracking number. He did credit my account for the upgrade fee. If I do not receive a tracking number I will call back and ask for a supervisor.I didn't think the card would be charged 10 days before it is shipped.

tomunoz

Well, not sure how it happened whether it was going timing or my non-stop tweets, emails, chats and such with Verizon but I received my device today (Pixel XL, 128GB, Black). Ordered on 11/25/2016, original ship was 1/6/2017, then 3/10/17. Received info on 1/18/17 that it was shipped and it arrived on 1/20/17. So there may be hope.

Bonnie, I received the exact same emails as you as well as one on the 19th with a shipping date of the 23rd and not a single CS rep could even see that the emails had been sent to me. I had to forward them to the rep and a supervisor to prove I got them. My card was charged tonight also so I'm guessing that the 23rd is most likely accurate or maybe it will even ship out tomorrow. Keep your fingers crossed and keep checking.

Ann154

It will ship on the next business day. Which is Monday.

Proof? How do you know this for sure? Verizon didn't even know they sent me emails with new shipping dates until I forwarded them to the reps so if that's what a rep told you I wouldn't hold my breath.

Ordered the Pixel XL, 128GB, very silver. received the email on Jan 18th ship date of 1-24 no tracking number . CSR could not see this email. I should call and forward it to someone. I thought your card was not charged until you receive a tracking number. i think the very silver ones are more in demand.I think whoever ordered black are getting them sooner.

Did you receive a tracking number? I thought your card was not charged until you were notified the phone had shipped. Time to talk to a supervisor.

No tracking number yet but from what I've seen on here and reddit, your card getting charged first is standard. We should have tracking info soon I would think. And I ordered both Black and Silver xl 128s.

cudcon

I ordered the Pixel XL 128 GB VS on Dec 17. The web site has said Jan 20 delivery date. Well that date has passed and now the site does not give me date. No email or text saying it was going to be late. I do have a very short leash here if I don't start seeing a little customer service. I would call in but after reading this thread I am think that would do absolutely NO GOOD. The thing I am surprised about is, I have seen absolutely no media coverage on this issue. From what I have been reading in this thread and other blogs is that this is a really big issue. Okay Verizon don't make me leave after being a customer for 7 years. Please do the right thing and make it right.

Cudcon, so far I have been given a $100 credit and had my activation fees waived. I have the supervisor's ID and screen shots of the chat showing the $100 credit. I'm willing to share the info with you. Send me a message if you'd like it. Hope it helps.

Ann154

Only the community members who are following you and you are following them can send private messages to each other. You both have to accept each others follow request to enable the Direct Messages within the community

If I'm not talking directly to you Ann, please refrain from commenting. I was speaking to Cudcon, not you. Let he and I worry about how we exchange info if he wants it. You sure seem to know a lot about how exactly everything works with Verizon, how is that? Employee?

cudcon

So did you just call in or did you just use the chat.