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Why, when I dial #3282, do I have to then browse to a web page?

EmK

"Feature" request to Verizon:

I'm on a work network with pretty severe browsing restrictions. Why, when I dial VZW's #3282 to get my data usage, and you send me a text, can you not just give me my usage in that text ? You give me a link, instead, and I cannot see clearly the data used/remaining without clicking a link that my work network blocks.

Just put the information in the text, please!

Comments

SuzyQ

When I dial #DATA, or #3282, the recorded message gives me the data information, and the text I receive also contains the data information. There is no link in the text, just the info.

Just out of curiousity, what happens when you dial *611? Are you connected to the phone tree? Or are you taken to the MyVerizon app? It may or may not be related: *611 On Screen FAQs | Verizon Wireless

And just an FYI - I tried to check my settings via the app, and could not find the 611 options under my Profile settings, or anywhere else for that matter. And the verizonwireless.com site appears to be down temporarily when I tried to log in to check my profile settings there. :::sigh:::

AnthonyTa_VZW

EmK

It's important that you're able to easily monitor your device's voice and data usage at all times. I would love to help you with monitoring your data usage using your wireless device.

You mentioned concerns about accessing a web browser on your device after dialing #3282 (#DATA) to check your data usage. Data usage information is sent via one of the following methods based on your plan and device capabilities:

•A push notification of the Verizon mobile app

•Handset Integration - available on certain Android devices directly launching My Verizon Mobile (MVM) to the desired content

•Text message

However, the automated (IVR) also reads off data usage when you stay on the line during the #3282 call. What model device do you have and what plan are you currently on?

AnthonyTa_VZW

EmK

>.What model device do you have and what plan are you currently on?

I'm on an iPhone SE and ... well, a Family Plan with 10GB data. Not sure what the plan is called, anymore...

I redialed the #3282 today, and got a totally different text message in response, containing no link, and all my usage days. Not sure what happened yesterday!

Thanks

EmK

Interesting -- and I saved a screen shot this time, but I dialed #3282 again and did NOT get the "good" return message, containing my info. I got the one that only has a link, and that requires that I open Safari on my phone to see how much data I have left in the month.

Why is this NOT consistent?

EmK

This problem continues. I tried to check my data using #3282 the other day, and again got a return text message containing a link, and not containing any actual usage data. If I do this, I just want a text showing me my usage -- I don't want to have to click the link and open Safari. I'm trying to CONSERVE data usage, not use it!

I can send screen shots, if you need them, but please investigate why the resulting responses to #3282 vary, and let me know how to get my data usage numbers in a text in response to dialing #3282.

Thanks!

Verizon_Support

I know this issue is becoming frustrating EmK. We want you to be able to check data with no issues. Screen shots would definitely work to help us further understand your issue. Have you reviewed this issue at a store location? They may be able to investigate the issue if their able to see it.

KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

EmK

Had an unpleasant experience at my local store, so I don't go there unless I have to. Screen shot is attached. First message from 10/27 is what I expect to see (actual info), 2nd message ("today") is what I get every time I try lately.

EmK

Please review the screen shot I posted. I still have this problem, except that I now USUALLY get the link and not the info I'm actually requesting.

EmK

To NicholeK_VZW:

1) I do not use (nor do I want to use) the Verizon app.

2) No, the text is coming only to the phone # that is requesting it.

3) The link in the text takes me to mobile.vzw.com, which requires me to log in before I can see my usage. Too much hassle. Just want the values sent to me via text, as is supposed to happen!

Thanks.

Verizon_Support

Thanks for getting back to us. We can take your suggestion and roll it back as a suggestion. In the meantime, we suggest using the application or logging in on the website for a different view. BobbyN_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

EmK

What "suggestion?"

I'm asking for an advertised feature (data usage details via text message) to work as it is advertised to, and as it apparently does, for some people, and as it sometimes even does work, for me! I just don't know when I'm going to get my data usage details via a text, or just a link to your website where I'll have to log in to get my usage info (which, if I wanted to do that, why would I send a text to request the info?).

This is not a feature request - I was being snarky, I guess, in my original post. This is a PROBLEM report.

Verizon_Support

EmK, thank you for your patience and for being a loyal customer, we understand the need to have a simple text message sent to your phone with the data usage. I sent you a private email so that we can take a closer look at this for you.

RalphT_VZW

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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