6.0 Android Marshmallow Update

My phone rebooted for the required 6.0 Software update and now my phone is dead (screen says "No command" with the laying down android logo with red exclamation sign). I tried many different methods of trouble-shooting including a factory reset and nothing is working to restart the phone. What is Verizon doing about this since it was the required update that caused the damage?

Accepted answers

Verizon_Support

Verizon_CellUser,

I certainly wouldn't be happy about those troubles either. I want to make sure we solve this and get your phone back to working awesome. There is one main thing left we can try. Have you tried using the software repair assistant? http://vz.to/2jXjCHw If not can we attempt that and see if it helps?

AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

All comments

Verizon_Support

We want to make sure your phone is working properly. We would love to assist you further, however we do need a bit of information before we continue. What kind of device do you have? When you power the device off and on does the screen show the same error message?

YeseniaV_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Verizon_CellUser

The device is a DROID TURBO by Motorola 32GB.

Yes, when I turn the device on and off, it will turn on and flash the Motorola logo twice in about 2-3 second intervals but only vibrating for one of the intervals. Then the screen shows the "No Command" red exclamation sign with the droid mascot laying down.

Verizon_Support

Verizon_CellUser,

This isn't the experience I want you to have. Let's test things out. What happens when you place the device into Safe Mode? Try both methods if the first doesn't work: http://spr.ly/65808Pmng

KatiM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_CellUser

I am unable to to access Safe Mode despite trying both methods.

Instead I'm getting a different screen (photo of phonescreen attached).

When I scroll down using the volume button I have the following options: "Start," "Restart bootloader," "Recovery mode," "Power off," "Factory," "Barcodes," "BP Tools," "QCOM," and "Bootloader logs."

Before posting my original discussion, I tried "Start," "Restart bootloader," "Recovery mode," "Power off," "Factory," and "Bootloader logs." With the exception of "Power off" (which just turned my phone off) the rest of the options would go back cycling the faulty two intervals of flashed Motorola logo flashing and vibration before the "No Command" screen.

This is incredibly frustrating.

Verizon_CellUser

@Verizon Wireless Customer Support

What are my next steps? Who do I need to contact to get this issue resolved?