Child Item

Site Totals

61162 Questions Answered 267 Categories

Generic Network Failure

In the past couple of days my phone displays Message not downloaded Generic Network Failure on the notification screen, my email doesn't sync and when I send a text I am never sure if the message gets sent. Any suggestions as to what could be causing this problem?

Comments

budone

Try calling *228 and choose option 1 to reset your phone. If that does not work, I fear a master reset may be in order.

firstlady09

I have provided some information below that may help.

Step 1. – Try clearing the messaging data. Instruction given below:

**Please note this will not remove any messages, however it will reset all the applications settings.

-Select Menu

-Select Settings

-Select Applications

-Select Manage applications

-Select All

-Select Messages

-Clear data

Step 2. – Try putting the device into Safe mode. Safe mode is a method that allows the device to run without non-essential applications. This is beneficial for troubleshooting 3rd party applications. Instruction below:

http://support.vzw.com/clc/devices/knowledge_base.html?id=31062

*If it works in this mode there may be an application that is not native to the device that is causing the problem.

Step 3. – (If it works in Safe mode) remove any application that is not native to the device for messaging.

Step 4. – Complete a soft reset. Instructions given below:

-Power the device off

-Pull the battery out for 20 seconds.

-Place the battery back in

-Power the device back on

Step 5- Hard Reset - Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. Only perform this reset if absolutely necessary. Instruction provided in the article below:

http://support.vzw.com/clc/devices/knowledge_base.html?id=30946

jfhallst

I'm hoping a Verizon support person is reading this and is willing to commit to a straight answer. Is this problem with Generic Network failure yours or is it an Android and/or specific manufacturer issue? I've been to 6 different forums, I've read 20 different opinions on what the source of the problem is, I've tried everything short of a hard reset, which I haven't done yet because a number of the postings said they'd tried it and it didn't work. My wife can send MMS with her Verizon/LG Dare and I can send/receive SMS with no problem. trying to send MMS from my Droid Incredible, even with tiny attachments always fails. Judging from the postings there appear to be dozens of Verizon android users using various models of phones that are encountering the same problem.

If this is a Verizon issue, then at least acknowledge that you're aware of it and if possible explain what's causing it and when it can be expected to be resolved. If it's not a Verizon issue, please say so. To many people are experiencing this problem for it to be a fluke limited to some oddball conflict.

It's time to make good on all the claims of excellent customer service.

lagorda

I've had the same problem, Message not sent, generic network failure, with my Droid Eris. Tried *228 and removing battery. Nothing works. Please advise!!!!

babyelephant18

Have tried all the suggestions in this & other forums, short of a factory reset, but nothing is working. And I refuse to do a hard reset because last time few times I've had phone issues I listened to the IT support, reset the phone & the issues were never resolved, so I see no point in doing that again only to have it no work AGAIN.

~ I'm using the standard messaging service that came with the phone, do not have Quick Setting, Handcent or any other messaging apps.

~ Having this error when receiving messages both on 3G and Wireless.

~ Issue is with receiving regular text messages, not just pictures or videos~ Do not have the APN setting under Mobile Networks, so no changing, adding or fixing that.

~ Tried APN Backup, Clear Data in Manage Applications, remove battery & reboot

~ Not receiving a "Force Close" message

~ When I click on "Download" for the message it won't download & I'll just get the error again. Keep getting errors until I finally choose "Decline" instead

Does anyone have any other ideas that might help? This issue has only started for me over the past week... I haven't downloaded any apps or done anything to the phone recently.

Please help! I'm going out of my mind!!

Thank you!

Moneypenny

I had the same thing. I received a Skype mess. with pic.. from soemone and it would not come through. It said Generic network failure. So I erased/deleted all 3 of them and now it works fine. Hope that works.

bakermann

I was receiving the same notifications... generic network failure and cannot download. I did a soft reset then deleted all the old pics i could not download or send out and from there on i was able to send and receive pics. Give that a try.

cactusjuice

This suggestion worked for me. For once, a Verizon forum solution worked for me. Thanks! :-)

Child Item