After last update just get startup failed on screen, upper left corner says secure fail: kernel
any suggestions on how to force a factory reset or reload tried smartswitch but laptop never sees galaxy s5
Help?????
Marshmallow update? Just left the same question, although I can not find my post.
Are you referring to this one?
Re: Marshmallow problems galaxy s5
No. But I replied to that post
Bowdy, I depend on my phone to get me through the day. If this issue occurred after the Software Update we can certainly run our Software Update Assistant tool. Click this link to get details: http://vz.to/1KCcULuAlbertoR_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Checking to see if this posts. Got a message that I was not allowed.
How can I do anything with the phone when I can not get it to power up? I explained this twice in new posts that disappeared when I hit the submit button. I updated to marshmallow. A day or so later I went to bed with a charged battery and got up with a discharged battery and a message that the phone had not started properly. I shut it off and charged it. Restated the phone. Got a notification of some sort and tried to see what it was. Could not. Shut the phone off and it would never start again. Tried removing battery, tried starting with charge plugged in, took it to Verizon and to Samsung at BestBuy. What now?
I understand your frustration I had the same problem called Verizon and Samsung and no help at all . If you have a computer try downloading smart switch from Samsung. Once you get your phone restarted plug it in to your computer and swipe the screen down you will see a screen that says file transfer hit that and it will connect to your computer.Once that's done just go to more at the top of smart switch and do the emergency recovery .hope this helps.
Trouble is it's dead as a doornail. Can't get it to start.
Clpromotional,I want your phone to be alive and well. Help is here. Are you still having concerns powering on?KatiM_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
No response at all to my pushing it's buttons
On Jul 25, 2016 10:36 AM, "Verizon Wireless Customer Support" <
