How Can I Get My Moto Z Droid Bluetooth Issues Fixed?

Question

I have a brand new Moto Z Droid and can not get bluetooth to turn on at all.

From the Settings screen, tapping the bluetooth icon, the slide will move to the right but stays grayed out and statement says bluetooth ON.

Within about 10 seconds the slide moves back to the left and states bluetooth OFF.

I have downloaded the latest system updates but still have the same bluetooth issue.

Any suggestions or help resolving this problem will be appreciated. Thank you!

MTMTNHIGH · Accepted Answer

Thanks for getting back to me regarding this matter.  After installing the

latest software updates, researching, troubleshooting the problem, l

returned the phone to the Verizon place of purchase.  They did more

troubleshooting followed by a factory reset. None of the efforts solved the

Bluetooth issue.

They exchanged the phone for a new Moto Z Droid which works perfectly.

Thanks again.

Regards,

Steve

On Tue, Feb 14, 2017, 3:58 PM vzw_customer_support <