So my phone keeps cycling through an activation menu but won't actually activate.
I'm having the same problem! Did you find fix yet??
My sim card number does not match what is online - I think that is the fix
Thanks for reaching out to the community member forum, CheshireCaitie.
We know having a working device is critical. If you're still experiencing this problem, we'd like to know more. Is this a brand new activation, or were you making some kind of a change to your account or device? If a change was made, please describe what was done. Keep us posted.
EricW_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
SAS1130,
We definitely want your phone activated and working as it should. When did this begin? Have there been any changes to your line since this started? Without providing the SIM card number, how different is the number displayed within your phone compared to online? At times there may be a very small number of digits that would be different, but overall it should be the identical. If you recently made a change in devices you can update your SIM card online via your My Verizon account http://spr.ly/6589BIAWD.
AdamG_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
