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After removing Exchange ActiveSync, PIN enforcement is still in place.

I enabled ActiveSync on my Droid X to corporate e-mail. I decided I didn't like the way it was handled, and it wasn't a priority for me since this is my personal device. I deleted the corporate account, however the PIN enforcement is still enforced and all options to disable it or change type are disabled. I have tried clearing my local cred cache, rebooting the phone, cold booting (battery out for 1 min), and re-adding, re-deleting the account. All to no avail. Is there a way short of restoring the phone to remove the PIN now that I've deleted the account with the remote wipe/PIN enforcement?

Thanks!

Comments

VZW_Zrock02

If the PIN enforcement is still enabled, I would recommend checking with your (IT) department on the settings or PIN enforcement. If it is disabled, or the (IT) department states that the PIN is not active, I would recommend completing a hard reset on the device.

*****Performing a hard reset will remove ALL Data including the Google account, system data, application data, application settings, and downloaded applications. Only perform this reset if absolutely necessary.

I have completed the steps for a hard reset below (if needed):

1. From the home screen, touch the Applications tab
2. Touch settings
3. Touch Privacy
4. Touch Factory Data Reset
5. Reset Phone (If presented, enter the current pass code or draw the unlock pattern.)
6. Erasing Everything

I hope this information was helpful.

OccamsMonkey

Thanks Zachary. The whole point was I wanted to avoid a hard reset. It's a bug in Motorola's implementation and I'm on the phone with them right now. If I get an answer that isn't a hard reset, I'll reply to this thread.

IT has no control over it since the account has been removed from the phone. The certificate and PIN enforcement should get deleted along with the account. That's the bug.

OccamsMonkey

Motorola support is AWFUL. They had too many calls so I got an operator who was scheduling a callback. This was on Tuesday, Aug. 17th. I was told I'd get a callback within two hours. The callback came today, August 20th, at 8:30am PDT. The agent had no clue how to do anything other than power cycle and factory reset the phone. I explained the situation and she told me I was using incorrect terminology (I said that I had set up corporate e-mail via activesync and the PIN lock was still enforced after removing the account. She told me that I meant I had set up business e-mail with a PIN screen lock... I responded that she needs to buy a thesaurus and should get me to teir 2 support - I'm a little riled at this point).

Now I'm waiting on hold on my plan's minutes (this is Moto, not VZ so I get stuck with usage) for a teir 2 agent who will undoubtedly tell me to factory reset. I'm going to root the phone, find the cert, and delete it. This is ridiculous. The bug still exists, though only on the X's implementation as far as I can tell. A coworker with an OG Droid w/ 2.2 has no problems at all. He can remove the account and the security configuration goes with it. So at this point, I'm done. I'm rooting the phone and removing the security config myself since nobody else seems to be able to do anything without costing me hours in setup time.

Again, VZ did a fine job within their ability. It's a bug in Moto's implementation of ActiveSync, but at the support level, they seem to be barely aware that they actually make software. It's like Microsoft in 1995... format and recover, have a great day!

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