Note 5 headphone and bluetooth muting.

SKIP00

From the time I got my Note 5 I've had no problems with using a wired headset and/or a bluetooth headset. Both worked as they were supposed to. Today when I plug in the wired headset the phone's speaker is not muted. When I tried to use my bluetooth headset the phone's speaker is not muted. When I tried to listen to audio in FB messenger I could not hear it through my bluetooth headset but only through the phones speaker.

I changed no settings. I deleted AVG Anti-virus app as it was conflicting with the Lookout app. Other than that I've done nothing else to the phone.

Any ideas on how to fix this problem?

Thanks!

Verizon_Support

Let’s take a look and see what is going on SKIPOO. Verizon Wireless is here to help. Is there any physical/water damage to your phone? Are these the same headphones that you have been using? Have you tried other headphones? Let’s tackle one issue at a time.

JorgeO_VZW
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