Why Won't Pictures Attach To Texts?

When using Verizon Messages, when I hit the plus sign, I can attach pictures from the gallery or other sources, but not from "image search". It has worked ever since I bought my S7, and worked fine on my S5, but now it won't work. I've tried to restart the phone. I restored Verizon Messages to it's original version, and it worked for a short while but now doesn't work anymore. I've even tried wiping the cache partition. Any reason why this (very cool and useful) feature won't work? Thanks in advance.

Accepted answers

tikibar1

When you tap the plus sign, choose Media Search.

All comments

Verizon_Support

@CHEFANTHONY

I, too, like using the Verizon Messages application so that I can customize text messages I send to friends and family. I see you’re experiencing problems with utilizing the “image search” option within the application. I would like to help.

Please tell me exactly what happens when you tap on the “image search” option. Do you get an error message? Please let me know so that I can further assist.

AnthonyTa_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

CHEFANTHONY

Hey, @AnthonyTa_VZW, and thanks for your reply! First off, I have a Galaxy S7 with Android 6.0.1

Here's what happens. When I hit the plus sign, then hit gallery, then image search, I can search for images, select one, click attach, but then when I click "done" in the photo editor, it simply won't attach the image. It simply goes back to the text message as if I never did anything. Thanks for any help you can give!

Verizon_Support

CHEFANTHONY,

I appreciate those details. I do have one more question that I need clarified. Does this issue happen with every image you try and attach? I do know that some images are subject to copyright when using the image search and others may be too large to be attached and may require being resized. If it is happening with every image, please go into Settings>Apps>Application Manager>Message+>click on Force Stop>then Storage>Clear Cache. Retry attaching an image and let us know if the behavior still persists.

EbonyR_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

CHEFANTHONY

@AnthonyTa_VZW Yes - it happens with every image. I had already tried to delete the cache, and even the data, to no avail. Is there a way to actually uninstall the app and reinstall it without rooting the phone? Can I avoid a hard reset of the phone? Like I said in my original post, I uninstalled all updates on the phone and took it back to its original version, and it worked for a while, but then stopped working again - I'm assuming it updated to the latest version at some point. Maybe there's a bug in the latest update that's messing with my platform. I can't believe nobody else hasn't reported this problem yet. Next idea? This is frustrating to say the least! Thanks so much so far!

tikibar1

When you tap the plus sign, choose Media Search.

CHEFANTHONY

Thank you, tikibar1... That works! I didn't even notice that function. and I must be between updates.

tikibar1

You're welcome.

Latest version is 6.3.10, btw.

smilline

So what's the answer to fix this ? Did Verizon reply?

Verizon_Support

smilline, being able to attach pictures to text messages is a must and we want to help you. What is the make and model of the phone you use? What are the steps you take to attach a picture to a text message? JacobG_VZW

roxjohnson77

I need to know the answer. Mine is doing the same thing. Why don't yawl post the answer? I have a Moto E. My other phone died and I just had to get a new one and I don't know anything about it. Please help 🥺

Verizon_Support

You came to the right place for some help, roxjohnson77. It is critical that pictures be able to attach to texts for you. This thread is a bit old and for a different phone model, so we will need to ask some current questions. Do your standard texts work? Does your Moto E get data service when not connected to Wi-Fi?

GeorgeS_VZW