My Note 4 after update 6/14 is draining fast and charging slow

My Note 4 did the update on 6/14 and this morning the battery went from 32%-15% in about 3-4 minutes looking at Facebook (no video viewing). I plugged it in about 8:30am on the fast charger it came with and it went to about 53% quickly and now at 11:00am it is only at 90%.

Is anyone else having this issue and do you have an recommendations? Thank You!

Accepted answers

smith6612

Go to Google Play and update ALL of your apps. All of them.

Clear App Cache. Settings > Storage > Tap Cached Data > Clear.

Reboot to Recovery

Clear Cache Partition

Reboot to the Phone

Go to Settings > Battery > Menu > select the option to Optimize Battery Usage. Optimize all of your apps to enable Doze mode.

All comments

bearone21

pull the battery & charge with it turned off.

smith6612

Go to Google Play and update ALL of your apps. All of them.

Clear App Cache. Settings > Storage > Tap Cached Data > Clear.

Reboot to Recovery

Clear Cache Partition

Reboot to the Phone

Go to Settings > Battery > Menu > select the option to Optimize Battery Usage. Optimize all of your apps to enable Doze mode.

pherson

Perform a full factory data reset on the device

Verizon_Support

KATMCC31 - Having the Marshmallow software is a great way to make your Note 4 function better. I see that our great community members have offered some great advice. Is the battery issue the only problem you are having? Please allow 6-7 days for the Software to settle in. Normally any issues that occur after a software update resolve themselves. If the issue persists, please let us know. We will always be here for you.

JacobV_VZW
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DudeGuyInc

I'm having the battery drain problem too. Well, my Note 4 and my wife's Note 4--so two phones. After the 6.01 update, the phones are draining fast. Where we were getting 4 days of battery (we hardly use our phones), the battery is draining to about 35% within 6 hours. I did all the usual stuff to conserve battery usage and still draining like mad. Nothing has changed to the phone except the 6.01 update.

I did the storage cache delete and the partition delete, and the phone is more responsive (back to pre-update responsive), but the battery is still draining like mad.

CHURCHie

I am having serious battery drain issues also with 6.0.1 with note 4. Clearing all cache, reinstalling software isnt the issue. This is a bad update.

CHURCHie

Lol. Really? Wait and the software will work its self out?

pherson

YYes really. A hard reset also has been said plenty of times on various posts but people are too unwilling to do it. Tech support would walk you through that anyway.

CHURCHie

Im fully aware how to do a factory install. Im also fully aware that waiting 6-7 days doesnt make software settle and fix itself. Thats a crap excuse that low level tech support gives customers, to make them go away so they dont have to deal with the issue.

pherson

Just because it's your opinion that's it's a bad excuse, doesn't mean it is one. There is proof of that being something happens within a weeks time, power cycling it, etc.

CHURCHie

Are you a programmer? If not [removed].

Profanity removed as required by the

Message edited by Verizon Moderator

pherson

What if I said I was? Over the years I and many other people on this forum have had so many different devices that our knowledge of how they work would put a "programmer" to shame. Ur comment is like someone telling a nurse "unless youre a doctor don't put in my iv." And nurses and phlebotomists have WAY more experience.

TJESTE01

My battery is terrible after the recent security update. I used to lose about 7% of the battery overnight. I now loose 40% of the battery charge overnight. Waking up with a 60% charged battery is NOT acceptable.

This is all from the recent update. Until they give us a fix, no amount of factory resets etc will fix this issue.

Verizon_Support

We want your battery to last you throughout your work day, DudeGuyInc. After the update did you also update all of your applications? Are all of your active applications closed or running in the background?

JasperM_VZW
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TJESTE01

For my issue, at first is was laggy because of the apps updating etc. After a few days and all apps updated, the battery life is terrible. I can see the battery level decrease as I use the device.

I close all active apps after I use them. Like I said, I went from using 7% of my battery overnight to losing 30-40% of my battery overnight. Something is still running behind the scenes that I don't know about or have access to.

What is in the 6.0.1 update? Mine is the 6.0.

JasperM_VZW

DDid you do one?

Did I do one what??

A Factory reset

I'm not having any significant problems with Marshmallow on my phone. You shouldn't need to factory reset the device. Try clearing the system cache, though. You may just need to replace your old battery (especially if it's still the original).

Verizon_Support

I'm sure there's plenty of steps we can take before jumping over to the reset, TJESTE01. Thanks for filling me in on what's been going on. Please use the steps at http://www.verizonwireless.com/support/samsung-galaxy-note-4-update/ to view your software version and make sure it matches up with the current software version listed. Also, when not plugged in but noticing the significant drain, please go into Apps > Settings > Battery and scroll down to see the apps that have been using your battery most. What are the top 3 things listed?

JenniferH_VZW
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CHURCHie

Don't listen to them. This is a issue with note 4 and the update they sent out. This is happening to lots of people and a factory reset won't do anything. The company sent a bad update and we need to get together to have it rolled back or look in to a class action suit for sending a bad update.

pherson

Sigh.

SInce you come across as oh so knowledgeable, you would know that you cannot file a class action law suit, per the government. Even if you could you would be asked about all troubleshooting steps taken, which you didn't or refuse to do, or send it to the manufacturer for repair, which you didn't or refuse to do. So it wouldn't be a winning case anyway.

TJESTE01

I tried most things like clear cache etc and have been updating all the apps when available. it seems like it's slowly getting better. I didn't want to do a factory reset because I wanted to figure out the main issue. It might be that all the apps need to be updated. Unfortunately, they all don't update at once.

This site linked below has some good ideas as well as the ones suggested here. I turned the airplane mode on and off and also re-linked my internet wifi at my house.

Android Marshmallow problems and how to fix them - AndroidPIT

I hope everyone else's phone gets back to peak efficiency!

Verizon_Support

GEMINI453,

Having a battery that lasts is a must. I can relate to how important this is to you. Additionally, I don’t want to see you be done or go elsewhere. Let’s look into this together. How long is your battery lasting? When did you do the update?

KatiM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Ice38063

I agree. The issue is the marshmallow update sent out. I have 4 note 4's on my account and all 4 have went crazy sinsert the update. We can't keep them charged. They have issues with random restarts. Verizon needs to get this fixed.

Verizon_Support

Updates are meant to improve your device Ice38063. I regret to learn of the difficulties you are experiencing on all devices since the update. When did you update the software on the phone? Do you notice the phone restart after opening certain applications? How soon after a full charges does the phone need to be recharged?

Thank You,

MichelleS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!