Samsung said I could get loaner from Verizon

MARFLE84

I had to send my 4 month "old" $700 Galaxy S7 Edge to Samsung for a warranty repair, which I may get back "in 12-14 days". Key word "MAY"! Of course I had to pay for box & bubble wrap to make sure my inoperable phone didn't arrive damaged because Samsung "won't cover phone if it arrives damaged." What a joke, it's ALREADY damaged!. I asked Samsung representative about replacing phone immediately as I'm waiting on job prospects and Samsung rep said "Contact Verizon, they should be able to get you a loaner phone."

I just found out Verizon "no longer provides that service." They just put their logo on the back of the phone and make sure my payments for a $700 paperweight and service are on time or they're sure to contact me the day after payments are due. Beyond that, the Verizon rep just throw up their hands and say "There's nothing we can do." I bought the paperweight at Best Buy through a Verizon rep. I even pay $10 a month for the Geek Squad "protection" racket (which will be cancelled after I write this). The Best Buy rep said "If you pay $150 for deductible, we will get you a new phone." WHAT?! On a 4 month old phone I have to pay your protection racket AND $150 to get a WARRANTY REPLACEMENT?!

The good news is, I only have to pay off this Verizon/Samsung contract (add Best Buy to this list) and then we're DONE! My lesson will have been learned and we will make sure our family and friends know exactly what transpired, how and what (wasn't) done for a hard working family. My family will not be providing money to companies that push a product so hard, only to say "Too bad!" when we're looking for support.

If anyone want's to contact me, you'll have to wait "12-14 days" as that is when I "MAY" have my paperweight returned.

PS I posted the initial phone problem on facebook and was contacted by someone claiming to be a Verizon representative. The response even used the Verizon logo next to their name. They asked me to IM them, which I did. Then they asked for my cell # AND my billing PIN. Which I would not give as they should be able to access my account without my PIN. So here's another "Atta Boy" to Verizon for your secure Facebook coverage...It's about as good as your "customer service"

TamaraH_VZW

MARFLE84.

I am so sorry to see your phone had to be sent in to Samsung for repair.

It appears as time is of the essence since you are looking for a new job.

I'd like to set your mind at ease regarding the Facebook page. My team also addresses customer concerns on the Facebook page & twitter. The reason we ask you to send a Private Message is so we can access the account without the rest of the Verizon followers seeing your personal information. If you feel more comfortable calling in, you can dial 800.922.0204 from any phone or *611 from a Verizon cellphone.

Verizon does offer a 1 year replacement on any phone that has a manufacturer's defect within the first 12 months per the Device Replacement Program How to Replace a Lost, Stolen or Broken Device | Verizon Wireless.

Once you send it in to Samsung for repair, we have no details on the status of that repair. Have you contacted Samsung to get an ETA on the return of the phone?

Since we do not offer loaner phones, we recommend activating another phone on that line. It can be an older phone you are not using or you can borrow a phone from a friend or family member that can be activated until your phone arrives. You would first want to make sure the phone is compatible with our network by entering the IMEI/MEID right here Bring Your Own Phone or Device - BYOD | Verizon Wireless.

TamaraH_VZW

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