Device Maintenance, Samsung Cloud, and Auto Restart Missing!

Ever

Any way we can get this back?

Having all Verizon Bloatware is more than enough, why removing software features?

http://www.droid-life.com/2016/08/22/verizons-galaxy-note-7-another-example-carriers-interfering-no-good-reason/

If anyone knows about this, please let me know!!!

Accepted answers

wraith2k

I fell for it also. Though samsung cloud is there. You have to use a 3rd party app (like Nova launcher) to add the shortcut to your home screen. It's not how Samaung intended as seen on every other carrier version other than Verizons version. I have another week and if they dont fix it i might just head to AT&T and return verizons crappy Note.

All comments

tikibar1

Ever wrote:
If anyone knows about this, please let me know!!!

There's several related threads, i.e.,

Galaxy Note 7

Device Maintenance and Auto Restart Missing

BONESCO372

Hopefully Verizon will bring it back in the next software update, which takes almost 6 months. I'm thinking about switching back to Sprint, so I can use a Note 7 like it was intended to be used!

NISMORACER_206

This is what i was getting own here for as well. It really [removed] me off that all the other note 7 owners have all the extra great features and us verizon owners are missing out. We only get that stupied NFL and other crap that nobody cares about having on the phone. I really feel like switching as well cause we are missing out on the phone and what it really can do cause of this crap. It's not right VERIZON we should get all the things that come with the phone that we pay for and not what you want us to have.

Profanity removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

REVERENDMADDISON

Couldn't agree more. Why can't Verizon keep its mitts of perfectly good software and hardware. I watched lengthy video reviews and technical tutorials on the phone, in eager anticipation of receiving it. Sadly, I began to realize that Verizon had sliced out parts that were perfectly useful. The article cited in the original post summarizes all that is wrong with carriers interfering with design of hardware and software. They should stick to what they do -- providing a service at pretty hefty price. Yes, they have very good coverage, but that doesn't excuse the consistently poor corporate decisions which are rarely in favor of the customer.

wraith2k

Same here. I travel for work and Verizon was my choice because of the coverage. I was on Sprint, but id consider going back or switch to AT&T or T-Mobile just to get the real Note 7. Not Verizon's wanna be hack.

wayne88

I came back to Verizon for this? I read about the Samsung Cloud being removed to force us to us VZW's crappy little 5 gig cloudlet. So I went on the chat and was told an out and out lie that Samsung Cloud was not removed. Based on that fib i went ahead and bought the device. Now i'm sorry ..... got 2 Verizon Note 7s. I will look into returning to ATT.

wraith2k

parksaeh12

I don't quite understand how Verizon can do all these things without informing the consumers. I guess I could have waited to buy my phone and researched on my own from other sources of everything Verizon excluded from the note 7. Verizon is starting to make some really poor judgement calls, borderline wrong, and people are taking notice!! Let's hear from you with an explanation for these decisions! I spent days trying to figure out what was wrong with my phone with every representative not knowing the answer only to find out if was Verizon that did this to the phone... I think people are wanting answers and changes!

NISMORACER_206

Well I doubt I will hear anything back but I sent a email to the 3 higher ups of verizon and told them about all this and how the people are getting mad so I guess we will see if they respond back of just blow us all off.

NISMORACER_206

Wow got a email already here is what they said.

REVERENDMADDISON

Can you imagine how many 10s of thousands of Verizon customers would have to unite in an effort to make Verizon genuinely care about the customer experience? What they did to the OS and the UI on the Note 7 is a travesty, and utterly unnecessary, but thus is the arrogance of a very large company with a very large customer pool. Why should it matter to them if they lose a few here and there because they have, in some cases, crippled some great devices. In all fairness though, they are hardly the only company that sees only the profit margin, the bottom line, the size of its executives' bonuses, and dividends.

I came very close to switching to AT&T because Verizon service at my new house is TERRIBLE. Fortunately, I now have a phone (the Note 7) that can use WiFi calling. Verizon REFUSED to activate that feature (as well as video calling on my Nexus 6), and I soon regretted that I had not bought it unlocked from Moto. Now Verizon's policies are making life a bit miserable for those who bought the new Moto G4 or G4+ as the activation process is painful, laborious, and often unsuccessful. Thanks to the kind and thoughtful efforts of a VZW customer service person, it got done, but it should not have been so ridiculously time consuming.

wayne88

I is hidden but when you log in accept the chat invitation and ask the customer service rep. They will tell you that you pay the full $29.34 per month per Note 7 but after the 3rd billing cycle, you start receiving a credit of $23.17 per month so that the second phone will cost a net of $6.17 per month (you also get credited the first 3 $29.17 chunks for the first 3 cycles). So you save $695 dollars off of the $879 for the "get one" phone. Just click to chat.

PittsburghBill

A temporary solution would be to use Google Drive. That way you can back up photos and apps.

If I would have known about this I would have stayed with AT&T. Now I can't go back as I will lose my bogo (as I bought mine through Costco).

Very upset with Verizon for this.

PBORG4565

I wonder if this is even legal what they did?Samsung gave us something and they essentially stole it from us. I want to know where is my fifteen gigs of free cloud storage ?What's next is Verizon going to take the charging assessories from the box and make us by theirs?

parksaeh12

any word from Verizon yet about this?

wayne88

I have registered my disappointment with Verizon over the phone as well as by chat. The reps either play dumb (just like they did with the Samsung recall of the Note 7 less than 8 hours before the recall was announced or) or are not just acting LOL. They act like they don't know anything about a Verizon change to the user interface/experience on the VZW's Note 7 compared to the Note 7s sold by other carriers. I still have a couple of days to return my Note paying at most the restocking fee. Which, given the recall, I will contest.