Why can't I use Video Calling?

Im trying to figure out why I cant video call from my Samsung edge 7. When I'm on a voice call I can see the option available, however it says the other phone cant receive the call, however both phones is a Samsung edge 7 and they both are prepared to take video calls. Is this happening to anyone else? Do the Samsung edge 7 really not support video calling as it was advertised before I received the phone? Please give feedback.

Accepted answers

Ann154

Both have to be connected to the same network. HD Voice for Android FAQs | Verizon Wireless

All comments

Ann154

Both phones need to support it, I believe.

KingJHarris

Do both phones have to be by the same phone carrier? (Ex. Verizon to Verizon, T mobile to T mobile) Is that what your saying? Because I have a samsung edge 7 with Verizon and my girl friend has a Samsung edge 7 with T mobile but we can't video call each other.....

Ann154

Both have to be connected to the same network. HD Voice for Android FAQs | Verizon Wireless

SuzyQ

Try Skype?

mwilliams0408

I am having the same issue too. I have a S9+ and my husband has a Note 8 and we are both on verizon yet we are having trouble video chatting

Verizon_Support

Hi mwilliams0408,

I know being able to use your video chat is important. I use it all the time and it's really nice to have. I will be happy to help you out. Please tell me a little more information. What platform are you using to video chat? Are the people you are trying to video chat with have the same Galaxy phone? What steps and what happens when you try to video chat?

JenniferL_VZW