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Wifi will not work

I have just received a refurbished phone from asurion for a replacement phone, however after activating this phone which is a samsung galaxy s6 the wifi will not turn on, which means I am unable to connect or view any avaible wifi connections. Also when I try to use my hotspot it will turn on but it isnt visible on any other device.

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Verizon_Support

We always want you to have a working device. If this device came defective from an insurance replacement, your best bet would be to contact them back about it. We can also troubleshoot the device to see if this can be fixed. Since you received the device, have you done a factory reset?

JavierMD_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Verizon_Support

We understand how important it is to stay connected. What troubleshooting steps have you tried so far?

EstebanP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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