Why Can't I Watch Games On My NFL Mobile App?

Bone19990

I'm trying to watch a game live on my NFL Mobile app on my S5, but I keep getting a message telling me there is a connection error and that I should check my mobile network connectivity and try again. I've never had a problem with prior versions of the app. It has always worked for me.

Accepted answers

Bone19990

I was trying to watch the games over my wifi. I just turned off my wifi and I do have 4G and bars of service and am currently watching NFL Now without an issue. I just rebooted the phone and turned the wifi back on and NFL Now works fine with my wifi. For some reason, it is something with streaming the live games that is the problem.

All comments

Verizon_Support

Bone19990,

I always love NFL Mobile. It allows me to stay up to date on my games. Please remove the application from your device and redownload the application. Once this is done, please connect via wifi and test again.

RobinD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Bone19990

A couple of things. I went to uninstall the app straight from the desktop and it won't let me. It is only giving me the option to turn it off. Do I need to go into the settings on the phone to get rid of it? It was factory installed with the phone. Also, I won't know if it works until the weekend when there is a game on. Every other feature of the app works perfectly fine. It just won't let me watch live games that are available.

Verizon_Support

Bone19990 We appreciate your efforts. When apps are pre-installed you are not allowed to remove them. You can however force stop them. I hope you will find that helpful.

DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Bone19990

I did as you said with the NFL app tonight and hit the Force Stop button. However, I am still having problems watching live games on the app. I went and hit the button to watch and I got the same message again that said there is a connection error and that I should check my mobile network connectivity and try again. Any other suggestions?

Verizon_Support

Thank you for keeping us up to speed, Bone19990. Let's gather a few more clues and find an answer for this concern with the application.

Have you added any new apps to the phone recently? Does the phone have the most recent software update?Are you having trouble accessing any other apps on the phone?

SteveR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!