Sound cuts in and out on videos and apps on S7 Edge.

nateball89

Had the S7 Edge for about three months. The sound cuts in and out while watching videos or using video game apps. Really? Sigh. I'm really not looking forward to doing one of those extensive factory reset, uninstall this, remove this, uncheck this, make sure this is running, unplug your toaster, flush your toilet, and end up back with the same problem. Does Verizon just owe me a new phone?

Verizon_Support

We want you to be able to enjoy your new Samsung Galaxy S7 Edge. The first things to do would be to troubleshoot the issue before we can determine if replacement is needed. You can do the steps on this link: https://www.verizonwireless.com/support/samsung-galaxy-s7-edge-troubleshooting/#/main/device/&SMG935VZSA&8813/troubleshooting_steps/18035&18025&&&&Troubleshooting&0&0/step/26568 and if you still have issues, please tell us which steps you completed so that we can move on to the final steps before we verify that the device needs to be replaced.

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