Child Item

Site Totals

61416 Questions Answered 270 Categories

Pixel XL Call drops after a few seconds with no network connection?

I have been experiencing a lot of dropped calls after a few seconds of connecting a call. When I look at my bars there are none and no network connection. Then after a few more seconds the bars reappear and I can make my call without problems. This is getting annoying. Just wondering if any others are experiencing this same issue or is it my phone?

Thanks!

Comments

supreme81

Same problem here. Tired of it. Google should have had Fisher Price make Pixel, better results probably.

Jace18

Same here. Dropping calls at random times. I'm on my replacement pixel and still having the same issues. I did switch my cellular network from global to lte/cdma and turned off HD calling. My calls are better but I don't have internet for a good chunk of time. I also tried getting a new sim as well as doing a factory reset, but that still have me dropped calls. Only thing working is what I mentioned earlier. I hope this gets fixed soon.

sfernandez

I'm sorry to hear that you've tried all of those methods and after still

having those issues. I replaced my SIM and my issue was fixed.

Scott

Donatello5150

I am having the same problem. Verizon replace my sim and phone. no help.

I have the Bluetooth shut off now, and its been a whole 24hrs since i had a problem. Can anyone else say the same?.. grasping at straws

xip080

I was having the same problem, where my signal would drop from full to nothing (like a hollow signal indicator) and drop calls and anything else I'm doing. It could happen anywhere but was most common in specific geographical areas, I think around specific cell towers. Replacing my SIM didn't fix it. After beating my head against the problem for a long time and working with Verizon and Google support, I finally found a workaround on the Google product forums that fixed the problem. Go to:

Settings > Wireless & Networks > More > Cellular networks > Disable Advanced Calling

I hope they fix it soon, because I liked the Advanced Calling features, but for now I'm happy to have a stable signal again.

xip080

Update: Disabling Advanced Calling helped the problem but didn't completely fix it.

I talked to Verizon today, and they said they are aware of the problem and there should be a fix soon.

Fmalory

I have had all the same issues VZW is currently shipping my 4th Pixel Xl 128 silver. This is a joke. Everytime I call they want to troubleshoot it, and last night I refused. If they forced my Note 7 out of my hand please have a device that will compatibility replace it.

sfernandez

I spoke too soon. I was issued a refurbished phone as my second Pixel XL. I am currently in VZW seeing what can be done about this issue.

MattAndroidWarrior

I too have had this problem. It seems to not be as bad the last few days. But, it's too soon to tell at this point.

HARLEO27

I called Google themselves 4 times they admit that they have a problem and supposedly an update is available but when I call Verizon they did know this so I am writing a letter to the State Attorney General and Verizon will not be able to lie to them I am talking possible class action stay tuned

Ann154

This is an update supposedly scheduled to be released on 1/03/2017. The previous update addressed a number of bugs related to the voicemail and Bluetooth connections. Pixel, Phone by Google Software Update | Verizon Wireless

ANGIRO21

I got the regular pixel November 25, 2016. It has dropped calls daily. The patch in December helped bit did not eliminate the problem. Multiple calls to Verizon tech and Google. Data roaming turned on, advanced calling off, changed network to global, and new SIM card. About had it!

chrmbly

Same issues. No help from Verizon or Google. [Removed], they don't even lie to me telling me they are aware of the issue- it's always the same thing. Safe mode, replace SIM card, replace phone. 4th SIM and second device. All the same issues. I don't know why I got rid of my 6P. Never had any issues with that phone. And disabling Advanced calling is a weak answer - in 2017 you should be able to have navigation running in your car and get a phone call.

inappropriate content removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

Joet54

Having same issue hopefully somebody will fix this just started new contract with very expensive phone don't need any more paper weights

xip080

I'm still having the same problem. I've replaced both my phone and SIM card, but nothing will fix it. Google continues to give me the runaround. I made a video of the problem if it helps anyone:

Google Pixel phone signal dropping on Verizon - YouTube

I hope there's a solution soon.

WILSCR71

Same problem. Hollow bars. It seems to be tied to towers that I connect to with LTE. It consistently has problems with those towers. I've replaced SIM card, run in safe mode for 24 hours. All with no good result. I need to get this problem fixed or move to a different phone. But will Nougat running on another phone have the same problem? It seems to be happening to Nexus phones as well when they've upgraded to Nougat.

Check this for Google forum to the problem:
Google Groups

https://www.reddit.com/r/GooglePixel/comments/5rxa9j/nonstop_signal_droppingreconnecting/

Here's a video of the problem:

Google Pixel phone signal dropping on Verizon - YouTube

SOOSTA11

same exact issue, no matter what settings, new sim, went to corp store and checked to see if I have the patch, I do, so waiting for phone #2 to see if this helps

thank goodness I still have my Note 4 as a backup

Xzero

Its not just only the pixel thats having that problem. Im having the same issue with my Note 4. Even with advance calling features off i still drop all signal. Voice and data

MADI68

March 16th 2017 and still a near-daily failure. With Advanced calling on, calls are just dropped (well, drops altogether or my end mutes first with no way to remedy, then we have to hang up & start again). With adv calling off, I can't navigate in the car and get a call. Or, already in a call, my navigation apps cannot connect. srsly wth. I resent unspeakably the "answer" from tech supports that a (refurbished) replacement phone (while I continue payments for a brand new unbelievably expensive device!) or sim is the solution. It never is.

These were the kind of issues I accepted in 1997, but also expected (and received) improvements to.

Xzero

Dont replace your phone. Its not a phone issue. Its a network issue. I have replace my phone 3 times and its still the same issue.

DENREN19

having the exact same problem as all of you....my phone was also overheating every single day so i wondered if that was part of the problem

new warranty replacement just arrived....copied everything across and BOOM....no change...still no signal or at the very best a tiny bit that keeps cutting in and out every 30 seconds.

this is google GARBAGE ! !

off to my local store tomorrow to get it exchanged for a totally different phone....google help just say OH SORRY, we know and update is comming but looking at your comments they have been saying that for 6 months...i think its fair to say i would never reccomend a pixel to anyone !

curiousastowhy

Uninstall latest update to "phone". Problem solved.

[Deleted User]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

Child Item