Why am I having a SIM card error when trying to sign into MyCloud?

JACPAR3

I just received my new Upgrade phone yesterday Samasung S7 - Activation was a pain ... but Finally got it to activate. Now I am unable to sign into ANY of my Verizon Apps due to a "SIM Card Error - Unable to identify user phone". Meaning I can't get to my cloud to get all my contacts and information. Has anyone ever dealt with this? I went to my local store and was told since I ordered it online I had to call Customer Service. I have been on hold for approx 15+ minutes now. Can any of you help??

Verizon_Support

Congratulations on the purchase of the new device, JACPAR3! I am sorry to learn that you are having issues with the device but would like to help as much as possible. Being able to use your new device is a top priority and we appreciate you reaching out. Have you had any other issues with using the service? If so, can you advise? Were you able to get into contact with customer service? Standing by and happy to further assist if needed.

ChrisM_VZW
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