Is the S7 Edge a part of the annual upgrade program?

I just got off the phone with VZW customer service, and I would like to get a 2nd source to confirm. Is it true that they are now going to honor the every year promotion if we switch to the S7 edge from the note 7? Pay off 50% of the device and then be able to upgrade to another samsung device.

Accepted answers

madams144

Well the printed / piblished answer is here:

Annual Upgrade Program for Samsung Devices FAQs | Verizon Wireless

See bullet two, read the fine print where it cites S7 if purchased before 9/10/2016 this means the program for the S7 ended sept 10th.

Search for similar threads from yesterday where the Verizon Moderators say the same thing, S7 Not an "Annual Eligible" device. .. again, that was yesterday

So unless the policy changed today (Thursday) .. and by referring to Verizon's own documents, this another misinformed customer rep. (hope not)

Use caution, do your homework, if you purchase the S7 device on a payment plan you will be locked into a 24 month full retail cost agreement.

I surely hope what you were told is correct and they simply haven't corrected their official policy yet. I am patiently waiting for Samsung and Verizon to work out this "Annual Eligable" device issue for S7 Edge.

All comments

rcschnoor

Until it shows up on the website and states it on your receipt, I would not believe anything you are told.

madams144

Well the printed / piblished answer is here:

Annual Upgrade Program for Samsung Devices FAQs | Verizon Wireless

See bullet two, read the fine print where it cites S7 if purchased before 9/10/2016 this means the program for the S7 ended sept 10th.

Search for similar threads from yesterday where the Verizon Moderators say the same thing, S7 Not an "Annual Eligible" device. .. again, that was yesterday

So unless the policy changed today (Thursday) .. and by referring to Verizon's own documents, this another misinformed customer rep. (hope not)

Use caution, do your homework, if you purchase the S7 device on a payment plan you will be locked into a 24 month full retail cost agreement.

madams144

Well Verizon community, I guess we have the real answer to the S7 annual eligible answer ... NO

As you can tell from numerous posts from me on this topic, and continous wrong answers from customer service reps telling us the S7 edge "IS" eligible, I have been monitoring when \ if the Verizon policy on S7 annual eligibility changes,

See bullet 2 of this policy:

Annual Upgrade Program for Samsung Devices FAQs | Verizon Wireless

This document was updated in the last hour. Guess what? They removed the Note 7 eligibility and DID NOT update the S7 device expiration date of Sept 10th

So I guess we have the REAL answer now. S7 and S7 Edge DOES NOT QUALIFY for Annual Eligible status. This means that if you purchase the S7 on the device payment plan, you will be locked in for 24 months or FULL RETAIL when you want to upgrade to the S8.

DO YOUR HOMEWORK!!! Be warned not to be tricked with incorrect guidance from the sale staff

MERSHE25

I believe this is the most frustrating and disappointing part of the entire situation: loss of our opportunity to upgrade in one year unless switching to the IPhone 7. I'm a new customer and maybe I set my expectations too high when switching to Verizon. It has been made abundantly clear that the vast majority of us who purchased Note 7 don't want to be locked into a different phone for the next 2 years when we purchased an Android phone with an annual agreement to start with. There is currently no Android option available for the annual program and aside from that the only other option is on backorder for weeks. Surely Verizon can do a little better than this. We shouldn't be penalized as consumers for something that happened outside of our control. Please give us a more viable option to retain the annual upgrade agreement, it's the right thing to do.

madams144

All done. Verizon updated their policy again this evening. Take a look, they removed all references to any Samsung device. Their latest version of the policy references iPhones only.

Annual Upgrade Program for Samsung Devices FAQs | Verizon Wireless

bye bye Annual Upgrades for Samsung.

This should be the reference to answer our Annual Upgrade question if we choose the Samsung S7 or S7 Edge as our Note 7 replacement. Doing so under the device the payment program means you are locked for 24mos / full retail.

madams144

Please disregard my 8:22pm post. This reply is not accurate. Don't know what happened but the Samsung Annual Eligible link is still there and online. My Bad!!!

Casper1102

I was told the same thing by 2 different reps on 12 October 16. I'll believe it when I see it, but my guess is by the time it is all said and done we will get our annual upgrade back. My intention is to contact VW daily and talk to a manager starting the day after I DOWNGRADE to the S7 Edge. I also took a screenshot of @steveng_vzw saying "Upgrading to a different phone would be as if you just chose a different phone in the beginning." Well I got my first Note 7 on August 19th which is before September 10th.

natashaa_vzw

Help is here as I know there has been a lot of confusion regarding the annual upgrade. Please take a look at this link as it does clear up all concerns on the annual upgrade process as it states Samsung Galaxy S7 and Galaxy S7 edge, purchased on or before September 9 2016. https://www.verizonwireless.com/support/upgrade-program-legal/