So I along with many other customers have an issue with the new update, and since I was dumb enough to sign up for the device agreement plan I am screwed. I cracked my screen a year ago, but it was no big deal and worked flawlessly. That is until the latest update..... Since the update the phone restarts itself, freezes up to the point I have to remove the battery, apps not responding. I have done factory resets, cleared partitions, and took one installed app off at a time to see if it was an app that was causing the issues. Guess what, and the issue is still there. Clearly an issue with the update.
For me to get a new phone I need to cough up $199 to change out the phone, so i chatted with Verizon customer service. They reassured my thinking that I was screwed since the support advised I had to pay $199 (payoff) for new phone or $199 for the deductible to replace it with a different phone (guessing refurbished).
I guess it was silly to assume that I could trade in a few months early based on a update that broke the phone and was at no fault of my own, and i am such a valued customer for several years. I guess I will have to wait for a new update to fix issues (which isn't anytime soon).
Verizon, when I call do not thank me for being a loyal customer for so many years because you really don't. If you did, you would help a loyal customer, who spends ALOT of money each month, and NEVER been late on ANY payments.
