Verizon doesnt want my Note 7 back

I strongly suggest you get a second opinion. Samsung will be refunding Verizon for those returned. I can't imagine they will refund those not returned.

LatoyaH

You cant sell and upgrade. You will be charged for one. Look at the Nexus 6, S7 and the Google Pixel. They are comparable. The only difference is no other phone have a pen.. Google search what phones are comparable or similar to the NOTE 7. Going from my Note 7 to a phone that is less than, for the same price is not something I wanted to do.

I ordered a Pixel. Can't wait. Just sold my 6p.

The 6P was the phone to beat for an entire year, every other phablet was compared, including the Note 5 and Note 7. I still have my Note 3 if I miss the s-pen. I got over it pretty quick with the 6p

JONBRI25

Err we are not allowed to return them to stores they refuse to take them. Meanwhile we have to store then in our houses to wait for you guys to stop lying to us.

Verizon's official stand. Samsung Galaxy Note7 Recall Exchange FAQs | Verizon Wireless

If a retailer won't take the phone, raise a little Cain. They have to take the phone back.

Dweston67

When I called and went to store they refused to give refund. Said they needed to wait till corporate received phone and take three days to process. How did you get refund without sending phones in?

ATT is taking them back in the stores.

Really Verizon? Not cool.

Samsung Galaxy Note7 Recall Exchange FAQs | Verizon Wireless

I called to see how to get the boxes since I wasn't getting replacements through Verizon. The rep told me to keep our two Note 7's. I'm not "upgrading" or ordering replacement phones from Verizion. I'm re-activating my previous phone, a LG G4 (terrible phone) and my son is getting a used S7 Edge which should arrive in a couple days.

When I swap the SIM cards from the Note 7s to the replacements, will boxes for the Note 7's automatically be sent once my account show the Note 7's no longer active?

One thing they neglect to mention in the FAQ here:

Is what to do if you reactive an older device you already have.

lowsaturn wrote:
I called to see how to get the boxes since I wasn't getting replacements through Verizon. The rep told me to keep our two Note 7's.
The rep was WRONG you must return the phones.
I'm not "upgrading" or ordering replacement phones from Verizion. I'm re-activating my previous phone, a LG G4 (terrible phone) and my son is getting a used S7 Edge which should arrive in a couple days.
When I swap the SIM cards from the Note 7s to the replacements, will boxes for the Note 7's automatically be sent once my account show the Note 7's no longer active?
Probably not. If the store won't take them, ask for a box.
One thing they neglect to mention in the FAQ here:
Samsung Galaxy Note7 Recall Exchange FAQs | Verizon Wireless
Is what to do if you reactive an older device you already have.
Verizon doesn't want to, but they MUST issue a refund.

I've already received my refunds. That happened automatically. I had paid one "Edge" payment on both phones and received that amount credited back to me. And as of today, my credit card was credited the taxes that were charged right before my Note 7's shipped.

So as of now, I have two free Note 7's that I owe nothing on and been refunded in full. I'd like to get rid of them, but can't. Two local cooperate stores don't want them.They also wont give me or don't have return boxes. A second call to Verizon today yielded me the same results as the last phone call. Since I'm not going through their online "upgrade" to the S7 or another device, I won't be sent return boxes and they wont be sending any.

JOHHAM55

I went to the Corporate store and reactivated my old Note. They would not take back my Note 7 but did say that a box would be sent to me. It did not happen though so I called Customer service and they said that they did not show that a box was being sent but they took my information and said that they would have one sent. We shall see

I doubt with your 6P beat Note 7 or Note 5!!!!!!!!!!

Yes Finally you said the word!!! That exactly what I did, reactivate Note 5!!!!!!!!!! Google Pixel sucks as well as iPhone 7 along with LG v20...............

http://www.androidauthority.com/nexus-6p-vs-samsung-galaxy-note-5-655708/

Predator7 wrote:
I doubt with your 6P beat Note 7 or Note 5!!!!!!!!!!

If Samsung (which I love, and own) would not burden its interface with touch wiz it might perform better with its extra gig of ram, rather than par with the 6p.

Ive had Samsung phones since my first smartphone. The 6p easily lured me away and the Note 7 was not even tempting. The "5.5 inch" screen was a cheat as you lost real estate with the curved edges. The thing catching on fire was just icing on the cake. The reception on the 6p beat my carrier phone, which requires the aide of wifi calling to get a good connection. The 6p was also a couple hundred cheaper.

The Pixel is so far reviewed very highly. Its function is not hobbled by 3rd party skins or bloat or clunky UI. My only regret is so many others are equally hot for the phone and my Oct over 6 preorder won't be filled by Google until November 23-27.

I still have Samsung phones, but won't be buying a new one anytime soon.

JOHHAM55

Just to follow up. No, the box was never sent.

TSARYTSIN

I am sick of Verizon and Samsung making any demands on us Note7 folks . Bring it on. My attorney is chomping at the bits to get in this eventual class action suit

I still can't get Verizon or Samsung to send a return box for my two Note 7's. Must not be a dangerous as they say if they don't care about two of them sitting in my house.

For the most part things were going relatively smooth but I am now in the same snag. I exchanged the phone on 12 October. Refund, including taxes and upgrade fee, hit my card exactly 2 weeks later.

I called on 17 October to check status on return box, as I was told 4 days (on the 12th), and was told to call back after 2 weeks if I hadn't received the box and they would place another request.

Called at two weels, was told wait another two weeks that boxes were going out automatically, no request required.

What is funny is I got a letter from Verizon yesterday thanking me for sending and acknowledging they had received back, "your equipment" and the refund was processed. I checked where the 7 is sitting...it didn't teleport itself out.

I'm not calling anymore...the box gets here, I'll send it out. If I have to travel before that time, I'll seal it in a zip lock and bury it somewhere :smileyhappy:

Lol. Beam me up Scotty, there is no intelligent life down here.

So you keep it instead.............

Well, not much I can do at this point :smileyhappy:. I can't mail it back by regular mail, can't return it to a store, can't use it. For now anyway, it acts as dust collector/paperweight/bookshelf decoration until, if, or when the box to ship it back actually arrives. I figure if they try to charge me for the cost of the phone, I would have more clout at that point to get the box. I just don't have the time, or desire, to keep harassing Verizon.

Slickfinish

I still haven't receive a box for the 2 note7 phones that I bought yet. We have been told that they need to be returned immediately. What do I have to do to get them sent to me?

Allegedly, supposedly the boxes are being sent to the address on the account on an auto-send type effort; there isn't supposed to be a need to call Verizon. However, in my several conversations, I keep getting the, wait 2 weeks and call us back, we'll put in a new request if the box doesn't arrive, answer.

Verizon is refunding the costs related to the 7 automatically without having received the 7 back, so returning it/them immediately isn't a big problem.

My last conversation with a CS rep indicated that they had to work through the first round recalls for refunds first and were just starting work on refunding the second round recalls; I got my refund the next day (I was a round 2 owner as I had waited until the "safe" 7s were out before getting one).

or you can reactivate the Phone if you want..........

From what I heard the 7s can't be re-activated. Since there was a recall there is also no support. All warranties are void as are any protection plans anyone may have placed.

There have been posts on site here indicating the accounts were disabled as well so the phones stopped working, even if they were still on the account.

rosannem_vzw

lowsaturn,

we want to be sure you are able to return your device. I am so sorry for the delay. I have sent you a Private Message so we can take care of this for you.

RosanneM_VZW

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