I received my replacem note 7 and it is doing the same thing that the original note 7 did. I have called Verizon twice with no resolution. I have spoken to Samsung 3 times with no resolution. I don't understand how the manufacturer and a retailer of their product don't know how their product works. I hope someone on here will be able to help. I understand how the "New" Translate feature works and it worked on both my original note 7 and the replacement. However, when you highlight a word in your messaging app (I've tried several with the same results) a different menu pops up with items like copy all, dictionary, and all the way to the right another translate. Tap that one and it doesn't work. I believe, but not certain, that it needs the old S-Translator app from Samsung. However, I am not sure. The icon looks like the same icon. VZ didn't know anything and passed me along to Samsung. One lady accessed my original note remotely and did absolutely nothing on it for over 2 hours. She even thought the translate was meant to fix misspelled words. Eventually she suggested I call Google. I was over it at that point. The last person tried I don't know how many obvious things and didn't have a clue. When I challenged his answer, I got disconnected. A Verizon tech rep who was worthless was also on the phone. I hope she didn't hang up on me. Every other time I've ever gotten disconected from Verozon they have always called me back, but not this time. I don't think anyone knows what that is supposed to do. I also don't know why someone can simpoh answer if there is a way that I can put the Samsung S-Tranlator app on my phone to test my theory. I just can't find it in play store or Galaxy apps. The other really odd thing is both phones highlighting words brings up in the menu a dictionary option like the other notes have had and they work in both my original and the replacement note 7. However, I see the app in the app drawer in the original Note 7, but I don't see it in the new note 7 in the app drawer. I have checked to see if it is hidden, but not. I do see it listed in application manager, but not the app drawer. I don't know if either of these items are related. I don't believe so. At least the latter is working, even though I can't find the actual app. I would love to get the first issue fixed and working. I wouldn't also mind to see the dictionary app where it should be. I would appreciate anyone's help. I hope there are no typos. It it late and I am typing on a tablet half a sleep. Thanks in advance for anyone's help.
