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Recent marshmallow updates cause battery to not fully charge and accelerated dissipation. Have reflashed AND taken back to factory delivered status, still happens. Any guidelines or feedback on this topic?

Recent (June/July 2016) marshmallow updates cause battery to not fully charge and accelerated dissipation even when it isn't being used. Battery metrics show Android Operating System using up to 50% of battery capacity. Have reflashed AND taken back to factory delivered status, still only goes to 65 to 80% as a full charge on slow charge and runs down very quickly. Any guidelines or feedback on this topic? Ready to switch to Apple, as also lost all contacts due to Samsung rep not verifying contacts successfully backed up to cloud before resetting to factory-delivered status. This grief is destroying me.

Comments

Ann154

Which phone model do you have?

mfinch69

Same problem . I have a lot to payoff on this phone and now i can barely use it. I cannot even get verizon to help me.

Looking at switching carriers now for sure.

JLMRESPOND

Hello, Ann154:

Sorry for the delay in responding, tried two days ago, but of course could not access site from phone, and even when accessing from the link within email, the webpage was down.

It is a Galaxy Note 4 with Marshmallow 6.0.1.

Additionally I do not understand why only a small portion (70) of the contacts (800+) I have created actually backed up over time to the Verizon Cloud. At some points when creating a contact, there is the explicit request, where to save to, however most times, there is nothing indicating where to save to. Can you explain why this is so?

Also, how does one see the contacts saved on either the Verizon or Gmail cloud? I have tried repeatedly from both the phone and a laptop to review this master data, however am unable to navigate to the site. Key word searches on browsers bring back a lot of irrelevant information. It is frustrating.

thank you.

Janet

Verizon_Support

JLMRESPOND, a fully charged phone is the key to getting through the day. Allow us to assist and get this back on track again. There are several things that can be done. First, to ensure that there is nothing alerting the phone software, please complete a device health check athttp://www.verizonwireless.com/support/knowledge-base-201171/. Should you see anything in red or yellow, we do suggest following the steps provided for each. Also, we are seeing great successes in the software repair tool at http://spr.ly/6581BaNmZ. As I always like to be safe, I do suggest backing up your phone to the Verizon Cloud, prior to completing the software repair tool.

LorenB_VZW
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Ann154

The option to select where the contact is saved is usually at the top of the view when creating the contact. Sometimes you have to scroll up to see it. Only contacts saved as Phone contacts will backup to the Verizon Cloud. Contacts saved as Google contacts will sync there.

Verizon_Support

MOLFIN26,

We never want to ose any valued members of our family. I've sent you a Private Message. Let's discuss your the phone concerns.

KatiM_VZW
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Verizon_Support

MOLFIN26 - We would be heartbroken if you left us. You gave a great team that is always eager to assist you and getting your device in tip top shape is our number one goal. The new software is great to have as it makes your device run better. I apologize for the troubles you are having with the new software. When did you download the Marshmallow update? Is the same issue occurring if you let the battery drain completely? Have you tried the software repair assistant? http://spr.ly/6581BaNmZ

JacobV_VZW
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JENELL49

Same issues here. Not due for an upgrade until December. Phone was at 50% battery life when boarding a plane yesterday. Turned it off due to takeoff. Turned it back on...Battery critically low? Has happened multiple times since upgrading MM. But it becomes a real problem when standing at the airport attempting to call husband for a pickup with a dead phone.

Verizon_Support

I am sorry to hear that you had trouble after your long flight. Have you had the opportunity to run the Device Health Check or Software Repair Assistant?

YaleK_VZW
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GEMINI453

I have tried every single one of your "standard" fixes and none of them have fixed it. Are you guys investigating the problem that we are all having or not?

You keep telling everyone to try these generic fixes and they haven't fixed the problem for anyone. When are you guys going to take this seriously and actually start trying to fix the problem?

Verizon_Support

GEMINI453,

Our goal is that your phone always work just the way it needs to. I can assure you our goal is to fix it very quickly. That you did a factory reset and this continues is definitely concerning to hear. Just to confirm after you did so did you restore your apps and data to the phone?

AndrewT_VZW
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Verizon_Support

Gemini453,
Software updates should enhance your phone not hinder it in any way. I’m so sorry to learn that you are always having battery troubles. To double check with you, are you also using the Note 4? What steps have you tried so far? We’re here to help in any way that we can, so please share.

ErinW_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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