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Early Upgrade for Note 7, Now I have to Downgrade and Reset Contract Date?

I recently bought out my Samsung Galaxy S6 Edge so I could upgrade early to the Note 7. Now that the Note 7 has been recalled (which I love by the way and have had ZERO overheating issues) I am being "strongly encouraged" to turn it in and exchange for a different device of my choice. That is all well and good but my issue is that I don't want to downgrade to the S7 Edge and get stuck with that for a minimum of a year. I purposely spent the extra money to upgrade to a NEW phone, not one that is over 6 months old. I went into Verizon and asked if I turn in my Note 7 and downgrade to the S7 Edge for the time being, that I wanted to have the ability to turn in the S7 Edge once the S8 comes out and not have to wait until October of 2017 (the point at which I can trade in the device for another). Two different people at Verizon could not give me an answer or point me in the right direction. I do not think it is unreasonable to be able to be able to trade in my "downgrade" several months early for this debacle. I even said I would take my S6 Edge back, just reset me back to where I was in my payment plan.

Has anyone had a similar issue, and if so, what did Verizon tell you?

Thanks

Comments

ChrisDG74

They won't answer that question. All they do is copy and paste from their scripts. You can try calling and speaking to someone. You MAY get an answer from a live person. These xxxx_vzw "people" who will respond to you shortly, are completely useless.

rcschnoor

Actually, the S7 Edge is not currently available for an annual upgrade. If you choose to purchase that phone on payments NOW, you would have to pay off the full amount to upgrade, not 50%. Of course, you would then have that phone to do with what you would like, for example use it as a backup in case something like this happens again. If you get rid of it, you could find yourself in the same situation you face currently.

mgoelkers wrote:
I even said I would take my S6 Edge back, just reset me back to where I was in my payment plan.

Verizon does not "hold" the phones you turn in to get out of continuing making payments on. They refurbish them and either sell/donate/whatever. You want your old phone held in reserve, pay off the balance instead of turning it in next time. Then you won't find yourself in this predicament if something should happen.

DCGUCCI1

I'm not asking for the exact phone back...just the same model and where I left off on my contract when I traded it in

tschmalz

I'm not trading in [Removed] until they offer a suitable replacement. I smell a lawsuit coming on....

Profanity removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

rcschnoor

That's the point, you would be getting a NEW phone, not a USED one you turned in.

You don't want to pay for a NEW phone, purchase a USED one off of swappa.com or similar site at a reduced price over what a NEW phone would cost. THEN you would be able to upgrade to whatever you would like when the Note 8 or acceptable device becomes available.

THAT is the LEAST expensive way you will be able to upgrade to the Note7/S8/whatever if you don't have a phone you can reactivate. THAT is why MANY of us keep a backup in the first place.

mgoelkers

I realize it won't be my actual S6 Edge. I don't care if it is refurbished, as long as it is in good working condition. I already pay insurance on my phone so I typically trade them in as the new ones come out. My issue is my contract "reset" date. I have encountered an issue beyond my control with the Note 7. I realize it is also not Verizon's fault the Note 7 has issues. But whether I am paying $33 a month for the older S7 Edge and then switch to paying $33 a month ( I assume approximately the same price) for the S8 Edge, Verizon is still getting $33 a month. I have already taken a dollar hit by upgrading early, which is to Verizon's cost advantage. It is to my cost disadvantage but my contract timeline advantage, except it isn't anymore.

I paid extra to get a new phone. I am now given the ultimatum, that if I want to stick to a Samsung device, I really paid extra to get an old phone. Not happy. The way I see it, there are three choices,

1.) Give me a new/refurbished S6 Edge and put me financially back to where I was several weeks ago with the same contract. Then I can upgrade to the S8 Edge no problem when it comes out. (Fair)

2.) Give me a S7 Edge where I pay $33 a month. Then when the S8 Edge comes out I hand over my S7 Edge, take a S8 Edge, and pay $33 a month or whatever it is. (Obviously more to my advantage than Verizon, but hey, I have been jumping through these stupid hoops and I'm getting tired.)

(both options presented to Verizon people, with only blank stares and "I can't make any decision")

Weth

#2 won't happen.

For #1 You can get a refurbished S7 Edge at Best Buy, they are offering 12 month interest free financing.

mgoelkers

So my only option is to eat the early upgrade fee, trade in my Note 7, and spend an additional ~$450+ on a refurb phone?

So what is my incentive to turn in my Note 7? $100 from Samsung?

I would be willing to bet that statistically, I have a higher chance of dying in an automobile crash on the way to turn in my Note 7 than actually having my Note 7 overheat and melt.

DAVEANDCLAIR

I am having the same issue! I have been fighting with them. I trated my notes 7 in (had no issues) and ended up with a s7 edge which I had just paid off and turned in for the note. Now I am back to an s7 edge and paying for three dang think all over again!!! I have already paid for this once why should I be paying for it again. Stuck not being able to upgrade again for 2 years unless I pay off this phone contract. That is [Removed] in my opinion. They are getting $700 out of me twice. Not my fault they can't give me back my old edge phone. They used to have one of the best customer service but lately it's been bad. Only want there dang money, the heck with the customer. I can't believe there aren't more people complaining about this! I keep calling and getting the same excuses.

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Message edited by Verizon Moderator

Verizon_Support

DAVEANDCLAIR, we understand your frustration regarding the return of the Note 7. We want to make sure you get the assistance you need. Did you receive a refund when you returned your Note 7? How are things going with your Galaxy S7 Edge?

YeseniaV_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

DAVEANDCLAIR

Yes I did get my credit for the note but my biggest complaint is that

before I did my upgrade I had a s7 edge, which I had paid in full to do my

upgrade per your contract stipulations. I gave you my old s7edge got my

note, then after making 2 payments had to trade that back. Now I know I

had the option to switch to a different phone at that time and I thought

about switching to the iPhone but your sales reps talked me I to staying

with the galaxy, which I have always loved. My biggest complaint is now I

am paying all over again for the same phone I already had and have no

option to upgrade for 2 years (without paying it off again!) In my opinion

is shouldn't have to do that. So basically I am paying for this phone

twice. I know who happened wasn't Verizon's fault but it wasn't mine

either! I have been with Verizon for quite some time and I have 5 phones on

my account, I am very disappointed in the service for a while, this area is

supposed to have full service and I dare someone to come here and try and

make a call from my house. I keep getting told that it is the lake I live

by that kills the signal and I can buy your extender to help. reply is why

the heck should I pay for an extender. Funny I have friends on other plans

that don't have that problem. I pay the same for my plan as anyone in the

country does that has a great signal I should get the same great signal!

[Removed]

So that is my complaint in a nutshell. Sorry you asked? I would be. I can

tell you once these phones are all paid for we will probably be leaving

Verizon. I know it won't mean much to you but I will be telling everyone

about this unless something changes.

Thank you for contacting me.

Clara [Removed]

On Feb 12, 2017 5:57 PM, "vzw_customer_support" <forums@verizonwireless.com>

off topic conversation and personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

yarelim_vzw

DAVEANDCLAIR , I can assure that the entire Note 7 Recall debacle was not an experience that we wanted for you or any of our customers. We always want our customer's to have the phone that they love and understand having to trade your phone was not ideal. We are glad to see that you did receive credit back for your Note 7, but we are concerned to hear that you are experiencing service issues. How long have you had issues at home? Are you only experiencing issues in this location? Send us your zip code.

yarelim_vzw

DAVEANDCLAIR

If you look at any notes on my account (if in fact they really put them there) I have had trouble for a long time! The last time I called in was before I got my note upgrade. The person I spoke to at that time told me if I wasn't happy because of the way we are paying for the phones we could just walk in to the store hand them our phones and walk away. Not sure why she said that cause THAT'S NOT TRUE!

Sent from my Verizon, Samsung Galaxy smartphone

Verizon_Support

DAVEANDCLAIR, let’s get some resolution to your signal issues. This is a public forum and we don’t have access to your account information here. It is important that we get the service that you deserve and clarify your options. We regret that the communication went wrong. Please reply to my Private Message.

JoelR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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