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Hey Verizon. You have nothing to upgrade the note 7 to.

You dont have the LG v20 . You wont have any iphone 7 plus phones till late nov-dec. What the heck are we supposed to upgrade to? You have any flip phones you want us to upgrade to? This is the dumbest thing ive ever seen. Verizon is worse then Frontier.

Comments

Momma23dogs

So get a refund. This is hardly Verizon's fault, anymore than it is ATT, Sprint or T-mobiles fault. I always have at least one old phone to tide me over, just in case.

Predator7

Don't upgrade at all, wait............

ROYEVE47

[Removed].

"Just "return it" really...how is that...Verizon hasn't sent out the boxes REQUIRED for shipping by the shipping services. So in your informed opinion how long should someone wait for this...while having a potentially dangerous device.

Second this is also carriers responsibility as well. We are Verizon customers and they are Samsung customers. All carriers are going to be compensated for their costs by Samsung. We want Verizon to be able to give us the opportunity to get a device that is actually comparable not older technology.

Please think about your responses to people who are having a horribly different time with this .

Inappropriate content removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

Huggyjd28

Right on ROYEVE47. Us note 7 people are getting hosed big time.

ROYEVE47

Thank you...we really are and we have every right to be upset and disappointed!

sll1313

You're right that Verizon's not at fault that Apple didn't manufacture enough phones. You're right that Verizon's not at fault that this phone had a recall. However, they do have a responsibility in that they are a retailer of this phone. It is not our fault as a consumer. I personally edged up on my Note 4 paying 75% of that phone and then sending it to Verizon. I'm out the phone and the money. I didn't mind that for a phone that I wanted (Note 7). I don't have any backup phones because I've donated my old phones to different charities except for this last phone that I sent to Verizon. Now, I have to return this phone to get a phone I don't want and I have to keep it for 2 years now. Come on Verizon. What happened to that honorable company I came to about 20 years ago? The company that I referred to at least 25 people? Verizon at minimum should honor the annual upgrade! Verizon is at fault for not releasing the LG V20. Verizon is the ONLY major carrier that hasn't announced a date for the LG V20. You're right that Verizon is not at fault for the phone being recalled. However, Verizon most definitely is at fault as a retailer of this device! They are handling these recalls absolutely horribly!!! Their customer service representatives are giving people so many contradicting statements that it's getting really ridiculous and sad. I keep hoping that I see the LG V20 listed on their website. I keep hoping that I see the S7 edge, Pixel XL, or LG V 20 with an annual upgrade printed on their website. I'll keep hoping for a little longer.

gatorsrise7

I totally agree with what you have said. No it is not Verizon"s fault that some of these devices have been faulty. But to simply ask us to use the upgrade that was given back to us on your new google pixel phone (that you are pushing hard), or the 7-8 month old s7 edge or iPhone 7 plus is ridiculous. Verizon, you tell me how it is fair to take our annual upgrade away for something that was not our fault. That's not honorable at all. My other gripe is the fact that you are going to charge us for keeping the phone if we choose. Excuse me!! But I am pretty sure that Samsung is going to pay you for every phone that you sold. Overcharging us consumers is not the way to go. And to force us to pick something we don't want is out of the question.

Alot of us had to turn in our old phones to you in order to upgrade. We don't have spare devices. An to continue to tell us that we may upgrade at anytime we just have to pay the rest of the phone off is crazy to. I know I speak for a lot of us to when I say We do not have $600-$800 laying around.

You have got to come up with better options here. bottom line, That is something that you can control.

Momma23dogs

sll1313 wrote:
You're right that Verizon's not at fault that Apple didn't manufacture enough phones. You're right that Verizon's not at fault that this phone had a recall. However, they do have a responsibility in that they are a retailer of this phone. It is not our fault as a consumer. I personally edged up on my Note 4 paying 75% of that phone and then sending it to Verizon. I'm out the phone and the money. I didn't mind that for a phone that I wanted (Note 7). I don't have any backup phones because I've donated my old phones to different charities except for this last phone that I sent to Verizon. I do wish some accommodation would be made for those who traded in phones. Like first pick of Note 5 at cost (not retail)
Now, I have to return this phone to get a phone I don't want and I have to keep it for 2 years.
You are not stuck for 2 years if you use device payments. You are allowed to pay off and sell at any time and buy a different device. With no stylus phone available, buy a cheap stop gap phone, take your $850 and spend half on a Nexus 6p. now. Come on Verizon. What happened to that honorable company I came to about 20 years ago? The company that I referred to at least 25 people? Verizon at minimum should honor the annual upgrade! Verizon is at fault for not releasing the LG V20.
The V20 will be available after the 21st. As with all other carriers. Verizon didn't get a preorder, just like ATT didn't get Pixel preorder, but will still have the phone. FYI! If you must spend top dollar on a phone the Pixel XL would be a great choice. Verizon is the ONLY major carrier that hasn't announced a date for the LG V20. You're right that Verizon is not at fault for the phone being recalled. However, Verizon most definitely is at fault as a retailer of this device! They are handling these recalls absolutely horribly!!! Their customer service representatives are giving people so many contradicting statements that it's getting really ridiculous and sad. I keep hoping that I see the LG V20 listed on their website. I keep hoping that I see the S7 edge, Pixel XL, or LG V 20 with an annual upgrade printed on their website. I'll keep hoping for a little longer.

Annual upgrade with trade in takes back a phone you paid 50% on and resells it for 75-80% of the original price. It's organized theft. The Samsung GS6 is 18 months old and still selling for over half its original price. The GS7 is still selling at full retail.

Back to the V20. The previous 3 LG phones have all had the same fatal hardware flaw and LG failed to fix it. I would be very reluctant to buy anything from LG.

tschmalz

also, the LG v20 looks like poo. Nowhere close to the ascetics or hardware features of the Note 7

Momma23dogs

ROYEVE47 wrote:
[Removed].
"Just "return it" really...how is that...Verizon hasn't sent out the boxes REQUIRED for shipping by the shipping services. So in your informed opinion how long should someone wait for this...while having a potentially dangerous device.
Second this is also carriers responsibility as well. We are Verizon customers and they are Samsung customers. All carriers are going to be compensated for their costs by Samsung. We want Verizon to be able to give us the opportunity to get a device that is actually comparable not older technology.
Please think about your responses to people who are having a horribly different time with this .
Inappropriate content removed as required by the Verizon Wireless Terms of Service
Message edited by Verizon Moderator

The returns are not being handled correctly. The request was to physically take back to the place of purchase. Now Verizon is sending "fireproof" boxes. Some Verizon locations are not refunding as ATT, T-mo, and Sprint are, and charging restock fees they will then have to try to get refunded.

My answer may have been simplistic, but if you don't want to sink $650-750 into a phone you didn't want - don't. Borrow someone else's old phone, Pick up one of the cheapo's and wait for a better phone, whatever.

I ordered a Pixel. I just sold my 6p, which you could spend half your refund to buy on eBay or Amazon.

tschmalz

You bought a Pixel and SOLD your 6p?

sorry......

Huggyjd28

I called my local Verizon corporate store. Before I could even speak to a live person, there was a recording stating if I was calling about the Note 7 return, please return online. As they would not be handling the exchange. Verizon does not have much to offer as far as phones right now. Iphones are on backorder, pixel looks cheap and old fashioned and no LGV20 yet. I guess ill hold on to my note 7 till they pry it from my hands or remotely shut it off or whatever. Unless something comes out better. Im not waisting my "upgrade"on a "downgrade"

SAMOEDADDY

I am very disappointed in all of this. The Note 5 is the only phone that is similar, however they are charging for the Note 5 like it is brand new. If the Note 7 was still viable they wouldnt be able to charge the prices for Note 5 as they are. I also traded my Note 5 for a Note 7 and lost a half year of payments, only to turn around and buy another Note 5? Very unsetting.

Huggyjd28

Yea. I know what you mean. I had an s7edge. I made 6 payments on it and then paid $300 to edge up to the note 7. Now i may be forced into upgrading (downgrading) back into a new s7edge. Course ill loose the $300 . Very unfair.

Momma23dogs

They can't tell me they don't have plenty of Note 5 they could dig out and unload at cost. They can write that off.

I have noticed none of the carriers are suggesting a solution and all are having the same discussion.

Gabbo

This is why I had to go back to my Note 3. Everything else out there is a downgrade compared to the Note 7. I am NOT paying $700+ on a phone I don't really want.

S7 Edge? No pen, only 32GB, no USB-C AND it still costs basically the same as the MUCH better Note 7.

Iphone 7 plus? Good lord no.

Pixel XL? No pen, No wireless charging, No SD Card support, Ugly as hell build.

LGv20? No pen, No wireless charging. Ugly as hell build.

I am going to wait another year (if my old phone holds out) and get a Note 8 (or whatever they end up calling it).

RKight

Gabbo, I have to agree with most of what you said. The one thing I can't agree with is that the V20 is ugly. It's a great looking phone. It looks premium and it also stands out. I'm definitely going to miss the stylus. The wireless charging is nice but I didn't use it with my Note 4 for the almost two years I had it, as the wireless back wouldn't fit in an OtterBox. That said, I'm looking forward to having a removable battery again and it will be really nice to get my IR blaster back, as I used it almost daily. Add to those things that useful little secondary screen which, in my opinion, is a suitable replacement for the edge features on the Note 7 and the fact that it's geared toward music lovers, and I'm actually more excited for the V20 than I was the upgrade to the Note 7 from my Note 4. I'm very much looking forward to that quad DAC setup, as it's designed to work well with high impedance headphones. Maybe I can finally get good sound out of my Audio-Technica M50Xbl headphones without using a portable headphone amp.

tc2013

Exactly what i was thinking too:

LG V20 could be the closest if really have to: But too bad, with all you've listed, here's another one:

Li-Ion 3200 mAh battery

....that's exactly the same battery capacity on my 3 yrs old SamsungNote3!

SAMOEDADDY

Now looking at a New Nexus 6 for $230 to take place of my Note 7 until something good comes out!!

RKight

Tc2013, that may be the case but you also have to keep in mind that newer hardware is also more efficient. Did you know the new Mustang GT has 435 horsepower but still gets 25 highway mpg? Can't say the same for older models.

Momma23dogs

My sister and brother in law bought this phone. It's a nice build (see my coment "phone I can brain a mugger with") plenty of real estate and running Nougat.

Google made a "parody" video. I will see if I can find it for giggles.

Momma23dogs

Here it is! Google parody of the Nexus 6. I would call it more of a tribute to a phone with killer specs, even 2 years later.

Video: This Nexus 6-Pixel parody reminds us that old phones can still rock ! - YouTube

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