I know I had made the statement I wasn't going to contact Verizon again about the return shipping box, however, I caved after waiting another three weeks from the last call; a total of 5 weeks at the moment from the time I "upgraded" to the Edge.
Went on via chat, which seems to work better than a phone call. Agent indicated she saw where the order for the box was requested but it was never sent. She has since issued another order and this time I have an order number assigned; timeline is 3-5 days for receipt.
I also asked about the $100 bill credit. She indicated that Verizon had just started to apply the credits to the bills within the last week and are in the process of being applied within the next billing cycle. Hard to say there as my billing cycle ends today (15th) so am guessing the next cycle that starts tomorrow.
On a side note, I had upgraded to the 8GB plan a few months back as I was streaming the Olympics and didn't realize just how much data was getting eaten. I've been getting 2 GB of bonus data each month, no cost promotion but is for "life," and asked about it as I am carrying over a lot of data each month. I was told the 2GB is applied to all large data plans 8GB and over to allow a total of 10GB. Now, my average use, and I am not an overly heavy user of data, is just under 5 GB per month, 4.71 to be exact, which means I barely touch the data I am actually paying for and never any of the carryover; a good promotion overall but a waste of money for my average use, and possibly for others who hit that in-between data requirement. I made the suggestion that Verizon needs to research and/or re-implement the 6GB plan; I never understood why they took that option away anyway.
