Went into a Verizon Wireless Store to ask how should I go about exchanging my Note 7 for a new Note 7 as a result of the battery issue. You would have thought I asked a forbidden question with how rude and abrasive the Verizon associate or whatever his title was became. When I raised my concern another one of the Verizon employees apologized and we began to have a decent conversation. that's when the original employee stated to the 2nd employee that he did not need him to apologize on his behalf. Next Steps????????????
