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Fingerprint scanner will not setup

After setting up the pin an error message appears. I have already cleared cache in the fingerprint app , and I have tried a hard reset. It has worked perfect since I bought phone and after the update it is no longer working. Any suggestions would be greatly appreciated.

Comments

Verizon_Support

Thank you for reaching out to us. Can you please tell me what is the make and model of your device?

NicoleT_VZW

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Bjhasson2424

Galaxy 7 edge

Sent from my Verizon, Samsung Galaxy smartphone

Verizon_Support

Thanks for providing your phone model Bjhasson2424. Let's get this fingerprint feature working. Are you using any other 3rd party security or fingerprints apps you downloaded?

KinquanaH_VZW

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

bearone21

clean the screen

Bjhasson2424

No 3rd party apps. I have tried cleaning it. I have also tried setting up the fingerprint scanner with the phone in safe mode.

Sent from my Verizon, Samsung Galaxy smartphone

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