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Verizon Cloud

sparky571

For the past several weeks I am no longer able to sign into the Verizon Cloud app on my Blackberry Z30. Prior to that it worked great. I can sign into both my windows app and the online web page for the cloud with no issues. I've verified my sign in credentials several times. I've uninstalled the app on my Z30 and reinstalled it with no fix. I keep getting a message when I try to sign in that the password is incorrect. The sign in page pre-populates with my mobile number so I can't try my username instead.

Accepted answers

sparky571

Same here. Was able to access app and backup started.

Sent from my BlackBerry 10 smartphone on the Verizon Wireless 4G LTE network.

All comments

Verizon_Support

I count on Verizon Cloud to back up all my information and would be lost without it. Let's investigate. Have there been any recent updates or new applications? What zoftware version are you using? Does it still seem to be saving your information?

DerekR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

RSLanese

I have the same exact problem. The Verizon Cloud has not backed up in over a month and continued to send error messages several times a day about failures to sync and then "Invalid Response from Server", etc. Today Verizon Support had me delete the Verizon Cloud app and reinstall it. When I try to access it it continues to give me "Incorrect Password" messages even though it pre-populates my proper cell number and I can log on to the online web page with that same password. I am using a BlackBerry Classic.

Verizon_Support

RSLanese,

I am sorry to hear you are unable to sync your contact to the Verizon Cloud. Is your Verizon Cloud up to date? Are our contacts updated via My Verizon app?

KarenC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

RSLanese

KarenC, as stated above, a Verizon rep had me delete the Verizon Cloud app from my phone and re-install it from BlackBerry World. The app installed but when I try to log into Verizon Cloud the app says, "Incorrect Password". I am using the same password as "My Verizon" for wireless, which I just successfully used to answer this post from the "My Verizon" wireless website.

Verizon_Support

RSLanese - Being able to sing into your Verizon Cloud application on your Verizon wireless device is a must. Is the Verizon Cloud up to date? http://vz.to/29UiR92

JacobV_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

sparky571

Just read what I wrote previously."For the past several weeks I am no longer able to sign into the Verizon Cloud app on my Blackberry Z30. Prior to that it worked great. I can sign into both my windows app and the online web page for the cloud with no issues. I've verified my sign in credentials several times. I've uninstalled the app on my Z30 and reinstalled it with no fix. I keep getting a message when I try to sign in that the password is incorrect. The sign in page pre-populates with my mobile number so I can't try my username instead." Now I get "Error. Can not connect to config server. Please try again after some time." This is madness.

RSLanese

Agreed bonneville. And the fact that each Rep treats us all as a "one-off" while the problem is quite obviously not contained to any one individual is absolutely absurd. They need to stop asking each one of us the same questions over & over and, instead, check their Verizon Cloud app - which only gets 2.5 stars in BlackBerry World reviews, btw.

Verizon_Support

bonneville and RSLanese,

Thank you for your patience and I apologize for our repetitive questions. I'll be happy to help. It sounds like you already have done the troubleshooting. It's clearly not your passwords. We would like to get this application issue lifted up. Just curious, have you both tried to send this feedback within the app itself? Please provide us the software version of the Verizon Cloud app.

RyanC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

sparky571

Can't sign into the app so how can I use the app to send feedback?