Unable to renew prepaid plan- system says to many credit card changes

Slc102380

I have tried calling in on the 611 option to pay and was told I have changed the credit card too many times. I tried to login online and was told the billing info was incorrect- my billing info is correct and I contacted my bank to confirm. Then I tried calling in to speak with a representative and could never get to anyone and kept getting put on hold. I just wanna pay my bill, can you please help me with this?

Verizon_Support

Sorry to hear of the difficulties renewing your prepaid plan! If you're not able to reach someone on our prepaid customer care team, you can always stop into a corporate store. Find the nearest store here: http://vz.to/1QEnwK4.

JosephT_VZW
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