Child Item

Site Totals

61487 Questions Answered 271 Categories

Verizon Delaying Shipment by a month? Pixel XL

I ordered a black 128G Pixel Xl which was supposed to be shipped out on 10/20. Just got this email from Verizon:

Unfortunately, the item you picked is so popular, we don’t have enough in stock to ship your order.

We apologize for this delay and regret any inconvenience it may have caused. Your order is now expected to ship on the new date listed below.

New ship date: November 18th.

When I login to my account online it still states a ship date of the 20th. Anyone else get such an email?

Annoyed.....

Comments

Misk

I have this exact email. Am I supposed to keep using the Note 7 until then Verizon or settle for one of your subpar phones? It seems to me you guys lied and left the expected delivery date as the 20th when you knew you were overselling the phone so that you could get Note 7 users on the hook. Now you are willing to play a dangerous game in making us wait for the phone or take a subpar phone. This is really bad VZ and on you.

Mac_1069

I spoke to a Verizon Rep an hour ago on the phone as my order is not even showing on my account but is still active from what they told me. then I was told google sent a email this morning to Verizon telling them all shipments minus the 32gb are delayed till the 18th.

I don't know if this is just smoke they are blowing due to over selling the phone as this is the only mention ive seen online about this online. But I made my order on the 4th, the day the phone opened for preorder.

but I needed this phone as I had to return the note 7, yet I was basically told "yaaaaaa, its the 18th now, anything else you need?"

princeshoko

Guess we'll just keep our note 7's. And if anything happens we will just have to sue verizon.

Zenmonkey

My problem was that I preordered, and sat on the earliest ship date, and then yesterday got an email that my order was cancelled. Apparently my Note 7 contract wasn't cancelled first, and so the Pixel order rejected. I'm looking at using this dangerous phone until who knows when, as I've now been bumped to the end of the line. I was told on the *611 support that I could go into a store and get an interim phone, but all 4 stores I visited and 3 more I called told me that they don't offer loaner phones and that the best I could do is order the Pixel from them and wait. I wish I had another phone to use, but I don't...

GANTUA

I think they are trying to get us Note 7 users to give in and use up their remaining stock of [Removed] phones. They certainly treat us like crap like it was our fault the phone had a recall. Ive never encountered such poor customer service anywhere. Note 7 users should have been at the front of the line for any phone replacement.

Profanity removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

PHXRobb

Wow I would have been ticked off. I had the Note 7 from the preorder and then had to the do swap to the safe Note 7. Once that got recalled I called Verizon right away to get the Pixel XL. Got lucky and Fedex just dropped off my phone at my house. Hard to believe they would not know they oversold the phone till the day before. That just sucks.

vdastoli1

My local store has them in stock maybe you can cancel online order and go pick one up locally.

Xyvis

Unfortunately from what I've read, none of the stores have the 128GB model in stock, only the 32GB model. Luckily, I purchased the 32GB model, because I really don't store much on my phone in regards to pictures, or videos and with the Pixel, we can store them in the cloud without any restrictions.

That said, I feel for you if you ordered the phone and now your delivery window changed. Like PHXRobb I too pre-ordered the original Note 7, got the replacement Note 7, and am now using a Pixel XL (32GB) and waiting for a box to ship my Note 7 back to Samsung or Verizon (whoever the box is addressed to).

In the mean time, still waiting for my sales tax for the Notes to be returned, along with the purchase price of every accessory, I'm looking at around $350 in bill credits after it's all said and done.

Mac_1069

I just found out Verizon cancelled my pre order after spending all day today on the phone and going into a store to which none of them told me it was canceled .

brittfulk

I did not receive that email, however when I go into My Verizon and check my orders it still shows as processing and expected ship date is 11/18. Sooo.. I only ordered the 32gb, not the 128, why the delay? Why does the most recent email I received from Verizon show my ship date as 10/20? We are supposed to sit here with (potential) ticking time bombs while we wait for a phone that didn't show as back ordered until well after we ordered it? This is a mess that has turned into a disaster and Verizon is doing a horrible job at communicating!

princeshoko

mine still showing 10/28 no email no letter saying otherwise. Wonder if they will wait till 10/28 then say sorry 11/18. Or if i'll really get it 10/28.

princeshoko

FedEx just says I had a package hit the system shipped from Verizon in Texas. My pre order still shows pending shipment and will ship 10/28 and ive also not been charged. Gave Verizon support the tracking number and purchace order number of the shipment and they say its my preorder best they can tell.

Wow, ok then. Strange.

SAWINDEL

Ordered the Pixel XL 128gb in Silver on 10/17. My original ship date was 10/28 - then that got bumped to 11/11. Yesterday (11/11) I contacted Verizon and was told that is "should be shipping today". Today (11/12) - I go on the Verizon website only to see a note saying that they are "working hard to fill my order, when it ships I will get an e-mail". No new delivery date. Love the Verizon coverage - can't stand their subpar customer service. It isn't that hard to look at when inventory is in place, and then allocate that inventory to orders based on purchase date.

princeshoko

After my 2nd date of 28th I canceled and ordered an iphone plus. Got it the next day and been pleased since. Verizon is crap if you ask me. Really tarnished my opinion of them since this whole note 7, pixel mess up.

Jcoppin

Same thing happened to me. I ordered the pixel xl in silver 128 gb and they gave me a ship date of nov 11th. I called Verizon yesterday and they said that it wouldn't ship out yesterday because it was a holiday. Then I was told that it would ship out real soon. I get an email a little while later saying that they don't have it in stock and the new ship date is 11/28. I really don't understand why they would have people wait this long for a phone. It's really making me have second thoughts about being on Verizon.

Momma23dogs

What do we not understand about the phone being really popular and backordered?

Its backordered of Google store also. I ordered Direct from google on day 2 and still have no ship date.

Take a breath and deal with reality.

LUEOVE3

Just try to be honest about the shipment dates. I pre-ordered (to replace Note 7) and recieved an email confirmation for delievery by Nov 11. Called on Nov 11 and spoke to customer service. During the call they put me on hold to "contact the warehouse" and confirmed that the phone was shipped. According to CS the online system just wasn't updating. Several hours later received an additional email that ship date had been moved to 11/26, but what does that actually mean? It's just another arbitrary date that has no consequences if missed. There is no way they couldn't have known days before the ship date that the inventory was insufficient. All I want is transparency. There is no way that a shipment was confirmed.

Why do I always feel like I'm getting the run around? It took 4 people and almost an hour just to be lied too. Anytime I call with quesions or concerns, something always just feels a little shady so maybe it's time to move on. I know that my family's account means little or nothing to the larger Verizon, but it will likely make me feel like I'm doing something.

Travisty1

I pre-ordered a Black Google Pixel XL 128 on October 18th. It was scheduled to ship on November 11th, but on November 10th, I received an email that it was delayed until November 26th. I contacted Verizon and they said that the email was a mistake and it would ship on November 12th since the 11th is a holiday. The Status of my order online went blank on November 11th and hasn't populated anything since (no expected ship date, no "shipped", just blank), so I called in every day to see what is going. The Rep's I spoke with Saturday and Sunday both said that the phone shipped on Saturday and that the status should change by the following morning. It didn't, so I called in each day. The Rep Monday stated that she didn't know what was going on and had no way to find out (at least she was honest). She said maybe the status would update overnight.

The Rep yesterday stated that ALL orders of Black Pixel XL 128, Silver Pixel XL 128 and Blue XL 32 are delayed until DECEMBER 26th. She stated that an email was sent (it hasn't been received) showing the new date and that my status should update today. Again, that's ALL pre-orders and anyone else expecting these phones to ship in November and early December will be waiting much longer than they expected. I specifically asked and she verified with the warehouse that all orders - all expected ship dates - prior to 12/26/16 will be postponed to at least 12/26. Sorry guys.

JackDN

It would be nice if they would at least notify everyone that has orders pending of the delay and the reason for it. Going from processing with a shipping date of 12/2 back to pre-order with no status listed is disheartening. Google store orders are shipping as well as Google Fi orders.

jhnstn00

My work ordered Black 128 on October 19 with ship Nov 18th. I don't know if it shipped. Cross fingers. If it doesn't then I'll know what to expect. Thanks for the update.

vdastoli1

I'm on my pixel now. Ordered it online through Verizon during pre order and received it the day before global release date.

My cousin also works at Verizon and they are in stock in the store I'm pretty sure.

Have you tried ordering from Google? Is their a backorder from them?

Ps it's worth the wait this thing is incredible. Just saying.

And my daydream headset is on its way. All three for the three pixels on my account.

ROGJAC74

I placed my Pixel XL 128gb order on 10/21. I understood there would be a delay because the phone was out of stock. So waiting till 11/18 wasn't that big of a deal. All day yesterday I was told by verizon reps that my phone had shipped. The website would update soon to show that and I would receive an email with shipping info soon. Well this morning magically my shipping date is 12/26. No notice from verizon, the rep I'm talking to now basically said sorry we didn't get enough phones to fill your order. And there isn't much we can do except make you wait. They have a manager looking into this issue for me. Hope others have better luck. I just want my new phone please.

JERSCH76

Ordered through Verizon on 10/18, estimated ship of 11/18. Still no movement so I chatted with Verizon last night. Was told he was going to work with internet order department and get my phone delivered TODAY. I though "WOW! That is amazing. Thanks so much for your help."

I woke up this morning, still no confirmation or email or text of any kind. But my order status online now says 12/26.shipping

I am soooo livid. I can not believe how they are treating us. And it may be Googles fault because Google is shipping out the same modle to Google store and Fi purchasers.

RETROX2004

Pre ordered pixel xl oct. 19, Verizon ship date Nov 18......talked to Verizon yesterday said it was shipping today. Today the ship date status says Dec 26.....[Removed] verizon, about ready to leave verizon

profanity removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

GrumpyWarner

Ordered on 10/18/16, expected ship date of 11/18/16. Ok, one month not too bad. 11/18 comes and goes and date is changed to 12/26/16. FML. Stuck with this Note 3 til 2017 now...

prplrush

had the same thing happen, in the mean time the rep on the phone said there's no problem with me using the note7 until the pixel gets shipped.....asked her three times....she said yes, absolutely no problem with it......Verizon needs to get their stories straight lol

LUEOVE3

Had an original delivery by date of 11/11. That changed to ship by 11/18 then 11/26, now no status at all. It's hard to understand, this is basic supply chain management. They know when the orders were placed and (hopefully) they know when phones are arriving so it should be a simple task to assign those to pre-orders. Somewhat ridiculous that every rep has a different response.

Why no response from a Verizon rep on this thread? They seem to respond to every other thread, no matter how small the concern, but this one, nothing

PADDY401

Yes, ordered 10/20, ship date 11/18, now ship date is 12/26. I have to use my limited Note 7 until then. Note 7 users should have been moved to top of the list for all the problems we had.

Poor customer service on Verizon. No explanations except "I understand your frustration" when you call.

I don't believe it for minute. Frustrated with VZW after 20 years. Stan

Momma23dogs

It was suggested to replace with a phone already in stock, or take a refund.

pablotn

Another who preordered on Oct 18...was given ship date of 11/11, then 11/18. Neither My Verizon android app nor the web interface status jived. Nov 18th approached with the andriod app indicating order being processed with estimated shipping of Nov 17. Web app indicated shipping 12/26 now with Android app still indicating that it is being prepared for shipping. There is no consistent consumer information on order status with everything contradicting themselves. Cei leive

It is frustrating to say the least since both companies should be able to forecast and predict demand for the product. I fell for this same behavior back when the Nexus 6 was released and Google underestimated demand with a huge back order. I gave up.

Another frustration is you see all of the Youtubers reviewing the Pixel and it makes me want it more...LOL!

Fast forward to now and a company that prides itself on data analytics cannot for the life of them figure it out and forecast the demand of their latest flagship phone...and even with the Note 7/Samsung issues. Not to mention their inability to prioritize inventory with the exclusive carrier..Verizon. That and Verizon's inability to deal with this all. I will tough it out because I want a phone upgrade, but it will make me re-think how me as a consumer falls for this in the future.

Both Google and Verizon need to step up their game.

CHILLYWIG

I have similar story. Ordered 128 black back on 10-21 with a ship date of 11-18. I called to check and chatted online with Reps that guaranteed it would ship on 11-18. But guess what - it did not. Now showing a ship date of 12-26 so I get to wait around for another month to see if my Note 7 explodes. I do not mind waiting but why Verizon thinks it is good to lie to customers is beyond me. Just tell me the truth. I can handle it!

JERSCH76

They are running buy one get one deals and now the black Friday deals but

they can even ship phones that were ordered over a month that ago!!!????!!!

jhnstn00

The delay is now > 2 months.

Order October 19, expected shipping December 26.

128 GB Black Pixel XL. Business account with 300 devices paying more than $1100 a month.

Not good service.

pherson

How is it not good service?! Your existing lines and phones work correct?

pablotn

Maybe good voice and data service, but not good customer service. Two completely different forms of service.

SAWINDEL

It is poor customer service because Verizon is unable to give a new ship date and then hit that date. I feel bad for their customer service reps because they have no information on when these will ship. Also, they charged me for my new phone on 10/17, but haven't delivered a product. Great business plan, collect money and never deliver the product.

Anyone know how to contact Google customer service, would like to let them know I e seen mom & pop operations function and communicate better.

I've already dropped Verizon on 4 out of my 5 lines due to bad customer service.

jbayne14

Where are you getting an updated ship date on your order? Mine doesn't have any update and i ordered on 10/17.......

Would not be surprised to get another screw you email from verizon the day its supposed to ship like they did last time.

GrumpyWarner

Desktop website. The app doesn't have a projected time.

SAWINDEL

Verizon customer service is so dismal, you have to call or LiveChat for them to tell you that you won't be getting your order on the date promised.

When I called, they couldn't tell me if they had shipped ANY 128gb Pixel XL, nor could they tell me if the new date of 12/26 would hold.

Is this a Google issue (no supply) or a Verizon issue? Who knows. They did charge me the interest on my new phone, pretty nice of them to charge me for a product they can't deliver.

I may cancel my order and drop Verizon altogether.

pherson

Do what you gotta do.

SOLO99G

Got a similar email a while back with an 11/23 ship date for my Note 7 replacement devices. One device was a S7 Edge, the other the Pixel XL. I suppose my only take is that recall customers who purchased flagship devices should have been handled with some sense of priority, but those, I suppose are the breaks. I think at this point just being kept informed on these delays would be something. It's the lack of information after having waited for over a month that stinks :smileysad:

VALGOM16

Ordered on Oct 22 to replace my Note 7. Original ship date 12/2 now delayed until 1/13! What is Verizon going to do for its customers for this delay and poor customer servuce.? Especially since I got the email at 7pm the day the order was supposed to ship

rvortman

Seems to me that Google isn't used to manufacturing or selling a high demand, popular phone. They're really blowing it with customers. I was thinking about getting a Pixel, but ended up getting an Apple refurbished iPhone 6s plus for various reasons. One of which was saving over $200 over the Pixel XL *smile*. Now I'm really glad that I did, the iPhone came in less than a week, and no telling when I would get the Pixel. I was totally satisfied with the Nexus 6P that I got from Google (not a popular phone), but no WiFi calling for the Nexus on Verizon, so I went with the iPhone instead. I still may get a Pixel at some point, but glad I'm not in the wait line for one at the moment.

Good luck, folks. Maybe Google will do better with the Pixel 2, one can hope.

GrumpyWarner

New shipping date 1/13. 11/18 to 12/26 now to 1/13...

ROGJAC74

Atleast some of you are getting notifications from verizon. I have received none. Just periodically check my order status. Ordered 10/18. First ship date 11/17. After that date passed and I was assured my phone had shipped, The verizon rep I spoke to said it shipped the order just hasn't updated yet. so they lied. My phone didn't ship. In fact my ship date changed to 12/26. Magically again my date changed to 1/13. Still no notice from verizon. And I'm sure no discount no apologies no concern for the loyal customers. But please pay almost $1000 for a phone you might receive before next Christmas. Good luck to everyone

prplrush

I got no notice either, but called in to check, and the first thing the automated system told me that my order will ship out Jan 13th. Yay.......at this point, they'll keep pushing that date out further and further, likely until some better phone comes out lol.....i can see the masses cancelling orders to get in on a new one lol

kcarman

Ordered October 16th, was just notified my order was cancelled for some mysterious reason. Verizon has done nothing but give me the run around. I will be switching service providers.

Child Item