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SMS vs Chat

Will the ability to default to SMS instead of Chat be coming for the Message+ app? If so, how soon? If not, Please respond promptly so we can change to a different text app.

Doesn't seem to be any clear answer in the chats just a bunch of tech people talking around the problem instead of fixing the problem.

Comments

Verizon_Support

RCoxinN.C. Let’s get the clarity that you want about your Message+ SMS options. How are you currently using Message+? What are your trying to accomplish? Here is a description of what the app can do. http://spr.ly/65838TRV7

JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

RCoxinN_C_

It's pretty simple. I want the option to continue to send SMS to other Verizon numbers. I like everything else about the app but forcing us to use chat instead of SMS for other Verizon numbers is just unacceptable.

Weth

On the new App, in Settings (Gear icon) I have a setting for "Send as SMS/MMS" is that what you are looking for?

RCoxinN_C_

That may be but I don't have it in mine and I have the latest version.

Verizon_Support

RCoxinN.C., thank you again for your patience, we can understand your point regarding being able to send SMS messages. Updates can sometimes cause us to have to make adjustments. Please make sure you are updated to the latest software version 6.4.4 for the Verizon Message + app. Some areas of the fix are still being worked on. If you are still having problems we recommend switching back to the old version of the app. You should be able to do this by going to settings > App Manager > Locate the app > uninstall updates.

RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

SuzyQ

Weth wrote:
On the new App, in Settings (Gear icon) I have a setting for "Send as SMS/MMS" is that what you are looking for?

Weth, where are you seeing this? I have 6.4.4 on my phone, a Google Pixel, and I'm not seeing that setting - I can send a group message as MMS, but if one of my contacts (like hubby) is also using Messages+, it defaults to Chat.

Kevin_in_AZ

This is the [Removed] that Verizon tells you, to make sure everyone is 6.4.4, to clear the cache, etc. I just want to text people like I have been doing for years, now they force this chat [Removed] on us. They should just create a new chat app and let the teens who like to chat download it.

profanity removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

sherrydavis

Uninstalling the update works temporarily, but I have to do it everyday. Where do I turn off automatically update? I am a realtor and depend on texting! When will this be fixed?

Kevin_in_AZ

Ok, I just read the document that was posted this morning about the chat "

Trouble Sending/Receiving Texts With Message+ 6.4 - Some Insights"

What if we want to access the messages that we send to our "chat" contacts with our other apps? That's where you guys don't get it. Let US pick what we want to do, chat or text. IF you read through these comments, NOT MANY PEOPLE WANT THE CHAT FUNCTION. Are you even listening to the feedback? Let US choose. Don't force feed this down our throats. We like the ability to switch back and forth in between text apps, and HAVE ALL OF OUR MESSAGES AVAILABLE on ALL PLATFORMS.

DOTSILVERLAKE

In reading through the recommended solutions, and having backed out the update that is fine as a temporary solution but when will this be fixed? I need to have a consistent app for my business. This is not acceptable. Other companies (Tmobile) do not have these issues and they have much better pricing.

---Be aware folks, when you back out the updates any settings you had (signature etc.) are lost---

Spending extra time on this really makes me want to switch carriers. Time is money.

z3nj03l

I've read reviews on Google Play Store that Verizon's response is to request other users to update their Messages+ App. Uh, no. Lame. I don't want to chat, I need TEXT. I'm switching to Samsung Messages.

z3nj03l

Most of us are trying to ACCOMPLISH TEXTING, not CHAT!!!! Some of us need TEXTING for work.

I can't believe that you [Removed] cannot get that through your skulls. Most of the users here are ADULTS, not TEENAGE GIRLS who are the ones who CHAT Apps are designed for.

Verizon doesn't care about this issue. This used to be, bar none, the very best TEXTING APP. Now it's not. It's worthless. Switching to Samsung Messages.

inappropriate content removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

DobieG

I am amazed that this thread is over 6 weeks old and the same problems still exist. I went back to stock messaging app several weeks ago and everything had been fine. After a few weeks I thought for sure that Messages+ would have addressed the issues - especially since there was a recent upgrade. Sadly, same exact issues...the lines on my account that use Verizon Messages+ still don't receive messages when the SMS prompt changes to CHAT. I've tried plenty of options (unchecking chat, clearing cache/data, delete/reinstall, etc) to no avail. Problem exists with VZW web app, as well. Back to stock messaging - at this point anything is better than Messages+

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