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Issues following latest update

I'm having a lot of issues with my phone following the latest update. I have S7 Edge.

My phone number is displayed in the settings as 000-000-0000.

Advanced calling is no longer shown in the settings.

Even before the update I have been unable to use talk and data at the same time (I had no issues with this using my Droid Turbo 2).

I have tried a complete data/cache factory wipe with recovery disabled and that hasn't fixed it. Any suggestions?

Comments

kathy65793

Did you do this from backup and reset or before the phone booted up? What do you mean by recovery disabled?

FADEDMASTER

I did it in recovery mode. And I disabled the automatic app and data recovery in the settings. I disabled automatic restore in the backup and reset settings before doing a cache and data wipe in recovery mode.

kathy65793

OK looks like everything they tell you to do you did. did you make a backup of your phone before the update? (smart switch)

FADEDMASTER

No backup. I was under the impression that you couldn't roll back updates anyway. Otherwise I have photos and contacts backed up.

kathy65793

Have you tried going here ................ Samsung Galaxy S7 edge Support Troubleshooting | Verizon Wireless and try the online tool

FADEDMASTER

It wasn't helpful. Haha. I'm thinking I'm going to have to make a visit to a store, or try calling when they're open.

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