Any suggestions to troublshoot the VZ support and protection app?

The VZ protection app won't work and gives 'Internal error accessing data' message. My phone is a Samsung Galaxy S4. Short of resetting the phone to factory settings, I have tried all the troubleshooting steps listed on the Verizon website. Any suggestions would be greatly appreciated.

Accepted answers

tikibar1

An alternative is to disable the app and use an anti-virus app from the Play Store.

All comments

kathy65793

Had trouble with this app with my s5 I disabled it and it took the update off and the then just enable it again it updated and was fine after that

Verizon_Support

@BCMROCKS

I see you’ve gone through a great deal of troubleshooting trying to correct the VZ Support & Protection application error on your Samsung Galaxy S4 device. I would love to assist in resolving this application issue with you.

Let’s try resetting the VZ Support & Protection application by following these steps: http://vz.to/2hSHfjO. Once you’ve cleared the application’s cache and data, exit out of Settings and then re-launch the VZ Support & Protection application and complete setup. Let me know if the error continues.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

bcmrocks1

Same song and dance with the App. I'm about to give up. I believe l'm due for a phone upgrade and this seems like the only way I'll resolve my issues with the VZ app. Thanks for the assistance.

Sent from my Verizon Wireless 4G LTE smartphone

Verizon_Support

Bcmrocks We want you to upgrade if you are looking the a new device not beause an app is not working. Just to clarify, are you referring to the Verzion Mobile App? If so, please check for updates for the app.

DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

bcmrocks1

I'm referring to the VZ support and protection app. I would perfer to fix the app but that fix has been elusive sofar.

Sent from my Verizon Wireless 4G LTE smartphone

tikibar1

An alternative is to disable the app and use an anti-virus app from the Play Store.

SuzyQ

I was going to suggest the same thing as tikibar1 just did - in fact, it's what I have done. I use Avast! for mobile, avast antivirus - Google Play It has multiple components for anti-theft, anti-virus, device cleanup, etc - and it's free. There are other solutions as well - choose the one that works best for you.

bcmrocks1

Thanks SuzyQ. I went with the Avast and its working fine.

Sent from my Verizon Wireless 4G LTE smartphone

bcmrocks1

Sounds like a plan. Time to move on from the Vz App. Thanks to you and everyone's help in resolving my issues.

Sent from my Verizon Wireless 4G LTE smartphone

tikibar1

You're welcome.