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LTE Internet Installed - QoS Settings for VOIP

What I want to do is prioritize VOIP traffic. We do not have any video streaming or gaming. The only complaint is that our voice calls going out are dropping words. That means we need to prioritize VOIP Upload traffic. Simple, I have been able to do things like that with other routers. The LTE Internet Installed QoS settings are under HBA Advanced. A page appears that looks just like the image in the User Manual. There is zero additional help, instruction, or examples in the User Manual. Apparently, we are supposed to hit one of the little red "Add" links to add a new rule. Been There Done That, but managed to accomplish nothing worthwhile. This interface is way more complicated than it should be with zero instructions provided.

The two sets of rules are labeled "QoS Input" and "QoS Output". Can anyone tell me which set of rules applies to "UPLOAD"?

Can anyone give me an example of a valid rule setup?

Comments

Verizon_Support

@KL-VA We understand the importance of staying connected. We're here to assist. Just to make sure we're on the same page can you can please clarify the exact make/model of the device you need assistance with? How long have you been having issues? Please be more specific with exactly what you are trying to do?

JoelD_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

KL-VA

This is a "Verizon LTE Internet Installed" system.

This system is was originally called "Verizon Home Fusion" or "Cantenna" to some Verizon service reps.

I may be able to get a model number off the router Verizon installed for the system.

How can this question possibly be more specific?

I want to prioritize VoIP traffic over all other internet traffic that may be uploaded by this system.

Normally we use QoS settings to do that. Unfortunately, the user manual provides zero information beyond how to get to the settings page.

Verizon_Support

We appreciate the additional clarification KL-VA. What you’re asking is a bit outside of our scope of support. We wouldn’t have any details about how to make those modifications to your Installed LTE. Instead, what we can do is work towards troubleshooting the call quality issues you have been experiencing. Is your home telephone also through us? When specifically did this issue first start happening?

JosephE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

KL-VA

Thanks for the reply,

We are trying to use VoIP for our home phone. This problem began as soon as we tried to actually make a VoIP phone call (about two weeks ago now). Incoming voice is fine. Outgoing voice is often broken and drops words. Our LTE Internet Installed system has never provided anywhere near the advertised "average speeds of 5-12 Mbps download and 2-5 Mbps upload". What we have actually been getting since the system was installed is typically 0.5 Mbps download and 1.5 Mbps Upload. I have been checking this with the Verizon speed test and others, and always see way less than the advertised performance. We are located less than 2.5 miles from the nearest tower. I can see the red light on the tower when standing on our roof in the evening. Several attempts to get improved service yielded no improvement, so we live with what we can get. We don't stream anything over the internet, and I've turned off all of the automatic updates our devices would normally try to install. We use internet for email and light web browsing. The performance we do get from the LTE Internet Installed system should be more than adequate to support one VoIP call. This has been verified by incoming voice calls being fine even when our download speed is only 0.5 Mbps. Since our upload speed is typically 3 times higher than our download speed, I suspect what is happening is outgoing VoIP packets are getting delayed by other data activity our system is sending. With most routers this type of problem is easy to fix using a simple QoS setting to prioritize VoIP over all other traffic. The router provided with our LTE Internet Installed system does not have a simple user interface for these QoS rule settings. I have tried, but trial and error may never hit on a valid QoS rule setting that will work.

Kevin

KL-VA

It is very sad that nobody ever answered the original question here. I eventually figured it out myself. The original question was The two sets of rules are labeled "QoS Input" and "QoS Output". Can anyone tell me which set of rules applies to "UPLOAD"?

And the answer is: QoS Output rules are for outgoing traffic being uploaded to the www. So for problems such as people not being able to clearly hear what we are saying over VoIP, create a new QoS Output Rule under Broadband Connection (LTE) Rules.

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