Why are my calendar event notifications dismissing automatically even if I don't dismiss them? This didn't happen prior to the Nougat update.

The Nougat S7 update has messed up my calendar notifications. Before the upgrade, a calendar notification would remain in my notifications bar until I dismissed it. Now with the update, the notifications are disappearing at the end of the duration even if I don't dismiss them! What's the fix? Sometimes I can't acknowledge a reminder event and if it disappears it's pointless to set calendar reminders.

Accepted answers

BJBBJB

This is only for notifications keeping screen lit. Hopefully there will be a solution for the OP.

https://forums.androidcentral.com/samsung-galaxy-note-5/792600-samsung-calendar-notifications-keep-screen-post-nougat.html#post5792177

All comments

illini4life

I should also mention, when I called verizon they told me no one else has reported this issue which I find hard to believe. My wife's S7 has the same issue as well.

illini4life

Below is the response from Samsung which still did nothing to fix the issue (shocking I know, even though they said they were positive it would fix the issue). Someone needs to fix the Nougat code. Calendar reminders are essentially useless right now if they are going to disappear before I can even get a chance to acknowledge them.

Thank you for taking the time to contact us at Samsung Technical Support.

It must be disappointing for you as the Calendar notifications are being dismissed automatically from the notification panel after the end time post update.

Thank you for bringing to our notice that SM-G930V model number is not available in the email drop down.

Please perform the below steps and check if the issue gets resolved.

1. Press and hold the power button and the volume down button simultaneously for approximately 7 seconds till the phone reboots. This will refresh the internal circuit of the phone.

2. Try resetting the Calendar app from Application Manager. These steps will not erase any data off the phone.

a. Tap on Settings.

b. Tap on Apps.

c. Tap on 3 vertical dots/More > Show system apps.

d. Tap on Calendar > Storage.

e. Tap on clear cache and clear data.

4. It may be necessary to boot your phone in Safe Mode to check whether or not added applications are causing problems with the phone. Safe Mode will load only basic system software. Please follow the below instructions to boot the phone into Safe Mode.

a. Power the phone OFF.

b. Press and hold the Power key.

c. When the phone vibrates; release the Power key and immediately hold down the Volume Down key

d. Keep pressing the Volume down key until the phone boots up completely.

e. If successful, Safe Mode will appear on the phone screen in the bottom left corner.

With Safe mode enabled, test the phone functionality. If the previous issue fails to occur, the cause has been isolated to a third-party app and all recently installed/updated apps should be uninstalled.

Uninstall app

a. From any Home screen, tap the Apps icon.

b. Tap Settings.

c. Tap Applications.

d. Tap Application manager.

e. Tap the desired application.

f. Tap Uninstall.

g. Tap Uninstall again to confirm.

To turn OFF Safe Mode, restart the phone. If necessary, turn OFF and turn ON.

5. If the issue isn’t fixed, perform a Factory Reset on your phone. Factory reset steps will completely reset the phone, deleting ALL settings and all data on the phone (including phonebook entries, pictures, games, and messages). Please back up the phone data by following the below steps.

Please install the Smart switch application on your PC and connect your phone using USB cable to transfer the data.

Direct Download for PC:

http://www.samsung.com/us/smart-switch/SmartSwitchPC.exe

For Mac: http://www.samsung.com/us/smart-switch/SmartSwitch4Mac.dmg

Steps to backup data to the PC:

1. Connect your Samsung phone to your computer using a USB cable.

2. On the Smart Switch screen, click MORE.

3. Click Preferences, and then select the Backup items tab.

4. Select the content types you would like to back up, and then click OK.

5. Click Backup on the main Smart Switch screen. It may take several minutes for the backup to be completed.

6. A screen appears, informing you that the backup is complete. Click Confirm.

Once the data is backed up, please perform a Factory Reset by referring to the below link.

Link: http://www.samsung.com/us/support/answer/ANS00038736/

I am positive that the issue should be resolved from the above steps. If the issue persists, please write back to us.

If you would wish to reply via email, please click on the "Click here" link shown below in the Content Feedback section at the bottom of the email where it states, "If you have additional inquiries related to your original email, please click here".

Should you desire additional assistance, we invite you to access the web-link http://www.samsung.com/us/support/contact to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.

For additional support and updates regarding your product, please follow us at @SamsungSupport on Twitter or like our page at https://www.facebook.com/samsungsupport

Thank you for choosing Samsung products.

Sincerely,

Veerender

Verizon_Support

Thank you for providing all of those details, Illini4life. Adding reminders through the calendar is a great way to stay on top of your schedule, so I can see where a missed alert would make things confusing.

Thank you for taking the steps provided by Samsung. I'm sorry they didn't fix the issue as expected.

I want to make sure I'm fully understanding the issue so we can best lift up your concerns. You're referring to the reminders, such as On Time, 10 minutes before, etc? When exactly are these reminder notifications disappearing?

KarolineD_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Erinde17

When the alert happens 10 min prior it pops in as hidden content. Doesn't

say what the appt is. Says slide for more info. Thats when it disappears.

You have to open up calendar to see what appt is.

On May 13, 2017 8:49 AM, "vzw_customer_support" <forums@verizonwireless.com>

Ann154

Sounds more like you need to change your notification permissions to not hide content from the calendar application.

Erinde17

So how do i do that. Ive tried.

illini4life

To elaborate, I'm not referring to reminders. I am referring to calendar notifications. The "reminders" are based upon the google platform and I am not having issues with these, they are working just as they should. The "calendar notifications" are another story. Since I have my outlook account synced to my phone, all of my calendar events pull in. When one of those calendar notification events "start", I get the notification like I should. The problem arises when the calendar event duration reaches the "end" (i.e.if it's a 30 minute event that starts at 10am and ends at 1030am), the notification completely disappears. This never happened before the Nougat update and has never happened on any previous android phones I have had when syncing this outlook account.

illini4life

Does anyone at vzw_customer_support have any additional comments? I have not received an additional response since 5/13. This issue drains my battery like crazy.

xoxoyazyxoxo

I just figured it out!

Go to settings

Click Notifications

And check to see if Calendar is turned off!

jrh4054

This Samsung response is so much more helpful than any of the VZW customer service people who respond here, or on the phone, offer. All the VZW people do is offer their canned comments about how disappointed they are that we are having problems with our phones. You have to love the phone CS reps saying this is the first they have heard of this or that problem. If they ever read the comments here, they would know about the kinds of issues Nougat is causing S7 users.

illini4life

xoxoyazyxoxo I'm not sure what you are really getting at? Perhaps you are having a different issue than me. I do want my notifications to come through (i.e. my calendar notifications are on and I do not want them set as off). My issue is that ever since the nougat update, my battery is draining like crazy because the screen comes on over and over and over throughout the "duration" of the event even if my phone is in my pocket and the sensor is covered up (i.e. if i don't have time to acknowledge the event immediately). And yes, I do have the setting turned on to disable the screen from coming on when the sensor is covered up but these calendar notifications just ignore this feature (similar to my screen not staying off anymore when on speakerphone or when I have the earphones plugged in). I'm a mechanical engineer and very detail oriented. I've gone through all the settings forwards and backwards time and time again. If there was something I was doing wrong I would have figured it out by now. I have owned android phones for years and never had an issue like this happen that I couldn't find a work around.

illini4life

jrh4054 I would agree it's much more useful than vzw_customer_support usually ever has to offer (but in this instance it still didn't provide a solution). More times than not all they ever want you to do is reset your phone which never fixes anything. Not to mention the fact of people that have tons of customized settings you have to go through all of those steps again. One would think there would be a setup file you could save that would make that process much easier. When I get a new phone it takes me a couple hours to go through and get all my customized settings in place.

Verizon_Support

We can certainly provide you with a contact for Samsung Support. However, are you a Verizon Wireless customer? Is there something we can help you with? The number for Samsung is 888-987-4357.

DoloresK_VZW

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

BJBBJB

Verizon support,

I have 4 phones with this issue. I assume Verizon 9n support has contacts at Samsung. Could Verizon possibly research this issue and report back to this Forum? It would be most appreciated.

Thanks,

BJBBJB

yarelim_vzw

illini4life, help has arrived. I want to make sure that we can get your calendar event notifications working properly. I will go ahead and send you a Direct Message to take a closer look at your device to help get a resolution for everyone.

yarelim_vzw

STESUC6

I'm having a very similar problem on Galaxy S6 since the Nougat update. Notifications do not load for my calendar, Facebook, or text messages. When I set a timer, the alarm never sounds. I've been on the phone with support about this but haven't been given a helpful answer. I've tried repairing my phone using the Verizon software upgrade assistant tool. It didn't work. I've tried (twice now in the last few days) doing a factory reset on the phone. Since the factory rest, I've not installed any apps that did not come with the phone and it is still having issues providing me with notifications. Previous to this nougat update, there were no such issues on this phone. I rely heavily on my calendar notifications. Need a fix for ASAP.

Verizon_Support

Stesuc6, I am sorry to learn that you are having so many issues with your phone. I also depend on my notifications and will help you with yours. I just sent you a private message so that we can take a closer look at this for you.

RalphT_VZW

If my response answered your question please click the? Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

BJBBJB

Verizon support,

I have also been dealing with this issue. Can you please message me or clue us in on the issue or solution?

Thanks,

BJBBJB

STESUC6

Ralph, I've been working with Samsung on this issue since my last reply and they have done nothing to help me solve this issue. I've factory reset the phone 3 times, sent the phone in for repair 3 times and tried software repairs with samsung reps at bestbuy. Nothing fixes this issue. I do not have any 3rd party apps installed and the issue continues. Is there anything Verizon can do to help?

LINMEY37

I am having this same issue as well. If I miss a calendar appointment the notification clears out of my notification bar. I keep missing calendar reminders this was and it is very frustrating. Has anyone found a solution to this?

TLR92573

Hi, did this get resolved? I didn't see any resolution in the thread. My native calendar notifications only last the length of the event in my notification area before they disappear automatically and I'm not touching them. I have a Samsung S8 for just the past month and it has always done this since day 1. Also, after I added my Google calendar account, the already established events don't show up at all and I have to manually go in and set a new reminder for each one.

illini4life

I still have the same annoying issue. There has not been a fix and it's

very frustrating. I've essentially stopped getting responses from anyone at

Verizon for some reason. I posted a video of my issue on the samsung board

for reference (

https://us.community.samsung.com/t5/Galaxy-S-Phones/Calendar-notifications/m-p/175659#M34532

is the thread and here is the video

https://www.dropbox.com/s/hzo6p0ao0rtyex2/2017-07-25 20.36.29.mp4?dl=0)

Jake

On Thu, Sep 28, 2017 at 6:28 PM, TLR92573 <forums@verizonwireless.com>

AKOBOT3000

Hi! I am having the same issue and am wondering if this was ever resolved by either Samsung or Verizon? Where the conversation cuts off it would seem tjat it was not... and if it was not, perhaps Verizon or Samsung can replace these affected phones?

Verizon_Support

We understand how vital it is to have your calendar events, AKOBOT3000. Can you clarify if these are recurring calendar events or one time events?

What happens when you go to Calendar > select event in question > Repeat > Duration > select forever

Please tell us if the event still dismisses automatically.

Tamara_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!