Child Item

Site Totals

61434 Questions Answered 270 Categories

No voicemail notification

I have recently purchased an unlocked S8+ from samsung and I am not getting any voicemail notifications. when someone calls they can leave a message but I get notifications to my phone. I did call Verizon customer service and they said it was something in my voicemail preferences. They went in and said it was fixed but would take 24-48 hrs to take affect.Well it has not does anyone have ideas.

Comments

cec351

I forgot to add that I cannot find the Verizon visual voicemail app in the play store. I just use the Basic but was told I may need to have the visual app to get everthing to work.

Verizon_Support

cec351, being able to receive voice mail notifications to your S8+ Smartphone is very important. I apologize for the inconvenience this has caused you. I'd like more information about your reference to a 24 - 48 hour time frame. Was there a Trouble Ticket filed with our Technical Support Team regarding this matter? Can you share with us what was discussed with you regarding your device's voice mail preferences?

I also have information to share with you regarding the Visual Voice Mail feature for your device at: http://vz.to/2vvbzEr. Once you've accessed the website link, please scroll down to the "How do I subscribe?" link and click it for additional information.

RobertC_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

cec351

I do not believe there was a trouble ticket issued. I tried the link from above and it takes me to visual voicemail FAQ. But I do not have and cannot find the visual voicemail app. I also do not want to paid for visual voicemail. I already pay enough.

Verizon_Support

I understand the need to keep costs to a minimum, cec351, and I appreciate all your efforts. Verizon-branded applications, such as Visual Voice Mail, are typically not supported on non-Verizon branded devices. This is most likely the reason you’re not seeing the application on your unlocked S8+, but I’m confident we can find an alternative solution. I’d like you to use the steps at https://www.verizonwireless.com/support/knowledge-base-211038 to access your voice mail. Once you’re in, select Personal Options and then select first option, which should be either Message Waiting Indicator or Notification (depending on your area). Make sure the Message Waiting Indicator or Notification is turned on. If you’re still having trouble receiving notifications, are you able to send and receive standard text messages? When someone calls and leaves a voice mail, do you have any indication of a call or message of any sort when you pull down your notification bar from the top of your phone?

Thank you

JenniferH_VZW

Please follow us on Twitter @vzwsupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

MARCUR94

I had a similar problem and have found a solution. I had a Verizon-branded Samsung S6, and I just upgraded to an unlocked Samsung S8. Voice mail *notification* has not worked since I got the new phone, although voice mail itself was working and I could retrieve my voice messages by pressing *86. I called Verizon customer support and was basically told it was my own fault for using an unlocked phone on Verizon, but I was escalated to advanced technical support. There they found that I had "basic visual voice mail" enabled on their end, and when they switched this setting to "IMS voice mail", I could instantly get voice mail message indications as shown by a test call while I was on the phone with tech support. If your voice mail is working and the only problem is with the voice mail notification, just call Verizon tech support and ask them to change your voice mail setting to "IMS voice mail" and hopefully it will work for you as well.

KMJD98

Thanks MARCUR94! I appreciate your sharing your experience. I was having the same problem, and this fixed it for me!

TinCanSailorDDG12

You can also do it yourself from My Verizon. Log into your Verizon account on the pc, on the My Verizon page, select the phone you're trying to fix. Then under "My Plans & Services", select "Blocks". On that page, expand "Block Services", There are 2 entries, "Block Premium Visual Voice Mail" and "Block Visual Voicemail" I turned both on. Logged out, restarted my S8+, called it from the other phone, left a voicemail, and less than 5 second later, I got the notification sound, vibration, and the voicemail icon in the status bar.

JLewis3141

Thank you Marcur94. This fixed my problem!

Scott13033

I don't agree with your statement that non Verizon branded phones do not work with Verizon apps.. when I did the device transfer from my s5 to my unlocked S8 it copied every app including the verizon apps EXCEPT the voicemail app. And you can't find it anywhere to download. This sound more like petty corporate tactics .. since you didn't buy our phone you can't use this service! [removed] ... it's an app.. you program it for the system.. they all run on Android... especially when it comes to BASIC visual voicemail. The only difference in 99% of these phones is the software / firmware installed on them.

Profanity removed as required by the Verizon Wireless Terms of Service.

Message edited by Verizon Moderator.

SGilli

Worked perfectly for me! Everyone with unlocked phones needs to know about this option.

notheragain

This worked for me. Thanks!

STEVE_BAM

this was the only answer for me Thanks Bos

Mutuga

I had the same issue. Not sure how it happened, but it was a simple fix.

Settings>Notifications - make sure voicemail is turned on.

JBENCCA

Thanks BosnMate. Per your instructions, I am now getting voicemail notifications on my unlocked phone. As someone else pointed out, you can't turn off both, but turning off the Basic option worked.

It took some poking around to find this solution. Verizon should put this information on their Voicemail FAQ page.

Blanche2000

After 2 hours on the phone with Apple and another 1/2 hour with Verizon, we discovered what was causing this issue. Call forwarding was on! Once that was cancelled by pressing *73, the saved voicemail messages started rolling in on the voicemail display screen. Hope this saves someone all the time I spent trying to troubleshoot.

sharol

My voicemail app came back with today's update. (8/4). Now visual works and notifies in the call list.

TempleOfFive

Still a problem YEARS later. I have an S20 ultra and get no notifications for Voicemail. I just realized I had one when I was waiting for a call from a plumber. He said he left me 2 messages a few days ago. I just called *86 and it said I have 9 messages waiting from months ago. How do you fix this, i'm not paying $200 a month for f'in phones that can't let you know when you have a voicemail.. tech that's been around for 20+ years. Fix your dirt verizon.

What is this Samsung Visual VM app everyone is talking about? I can't find anything in their store.

[Deleted User]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

Verizon_Support

Hello, TempleOfFive. We are very sorry to hear about the continuing troubles that you are experiencing with not receiving notifications for voicemails that you receive. We certainly want to make sure that you are able to promptly receive notifications for your voicemails that you receive and we're glad that you brought up Visual Voicemail. Since you have a smartphone, we recommend using Visual Voicemail as that can help with making sure that you promptly receive your voicemail notifications. Below is a link you can click on to view details on how you can activate Visual Voicemail on your device. How does this plan sound? http://spr.ly/6603ympNz -Brett

Child Item