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Messages+ error message:VMA DoProvision request failed

I tried to resync my phone with my tablet after my phone went to another provider (which uses the Verizon network). Here is the sequence of the issue:

I moved my phone from Verizon wireless to a different provider (still on the Verizon network)
My tablet, which was synced to that phone all of a sudden could not load Messages+ without erasing all the texts it had accumulated.
When the erasing finished, Messages+ acted as if it had never been on my tablet before by sending me to the initial setup page "Start Messaging"
When i enter the phone number to sync to it sends a text to my phone with a code.
I enter the code and press "next" and get the error message: VMA DoProvision request failed.
I disabled Messages from my tablet, cleared the data & cache and restarted my tablet - no luck.

Anyone know how to get around this? Is there someone at Verizon that I can talk to about this? My tablet is on Verizon account as well. This used to work fine until I removed my one phone from the Verizon provider.

Thanks in advance for your help!

Comments

MauiSpud56

I can't believe no one has an answer to this. Anywhere else to look? Anyone I can talk to?

MauiSpud56

Verizon customer support, any help would be greatly appreciated.

kathy65793

Have you tried to uninstall it and then reinstall it.You can get it here

Verizon Messages - Android Apps on Google Play

but I have a feeling that it has something to do with your different provider. What provider is it?

MauiSpud56

Yes, I did the whole bit - cleared Data Cache, disabled the app then reinstalled the updates. I don't see how it is the provider since the table is Verizon and that's where I'm getting the error message after getting the security code on my phone. The provider for the phone is Flash Wireless.

kathy65793

Did a little research on Flash Wireless don't know if you saw this

Don't be fooled by ACN and Flash Wireless Review 775323 Jan 21, Elk Grove Village, Illinois, Flash Wireless Phone Servic…

http://www.howardforums.com/showthread.php/1819231-Anyone-Use-ACN-Flash-Wireless

MauiSpud56

I have done extensive research on Flash Wireless. Thanks for the input. Still having the issue. Had to use Pulse messenger to accomplish this. Would rather use Messages+.

Verizon_Support

MauiSpud56, we certainly want to do everything we can to help sync your messages. Let's gather some additional information to ensure that we're all on the same page. Can you please verify the make/model of your tablet and your cell phone? Are you currently able to use the Verizon Messages (Message+) app on your cell (without syncing) now that you're currently with a different provider?

SamanthaT_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

MauiSpud56

Aloha,

The phone is a Samsung Note 4 and still can run Messages just fine. The tablet is a Samsung Galaxy Note Pro 12.2 and it used to run Messages just fine until i switched the phone. Once that happened, Messages cleared the data from my tablet and needed me to start over with the phone number. That's when I get the errors.

Thank you.

MauiSpud56

So - nothing? No update on the situation? am I out of luck?

MauiSpud56

Is there nothing Verizon can or will do? At least have the courtesy to respond, please.

MauiSpud56

OK - waiting for over two months for even the courtesy of a reply. And you wonder why I went away from Verizon.

ROBGRE32

The issue I had was that I have a indirect account and for some reason messaging is block on my tab s3. The work around is they have to change it to a direct account so you can complete the setup after they can change it back

Verizon_Support

Getting your messaging working is important, ROBGRE32. Let's clarify a couple of things. Please elaborate on what you mean by 'indirect account'?

LynnD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

ROBGRE32

It's fixed. I work for a franchise (indirect) and messages+ didn't allow me to set up my account because messages on my tabs3 we're block for some reason for indirect accounts. They was able to solve this by changing to a direct account allowing me to complete the setup then switch it back to indirect once it had been setup.

Verizon_Support

Robgre32 We appreciate the update. It's wonderful they could help you get it added. Now that you explained it, it makes sense. We are here should you need additional assistance.

DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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