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Blocking numbers in app doesn't show up on web

I blocked the standard 5 numbers in the My Verizon app. When I log into the website, I notice that the numbers don't show up in the blocks section. I only see them in the phone.

In addition, I no longer see a way to enter a memo related to the number (in the app or on the web) and neither is showing the expiration date of the blocks.

Please advise and thanks in advance.

Comments

Verizon_Support

Hello. Help is here. To better assist, please tell us, did you select to block these numbers for a particular line only or for all lines on the account? Check out valuable information on the link below:

http://spr.ly/6602d3BEg.

~Maria

JoeJoe58

I logged in to the internet site and tried to block five numbers on my line only. There was no memo line available and it wasn't showing me the expiration date for the blocked numbers. In addition, it would block some numbers twice and I'd have to delete it and start again.

I then went into the app and blocked them that way, but it also doesn't show the expiration date nor does it allow to add a memo, and you don't see the blocks if you log in on the web.

Verizon_Support

Thank you for the details JoeJoe58. We have a link that may help you a little better with the block feature. I'm glad you were able to block them via the app but check out the following video, it might provide some insight: https://www.verizon.com/support/how-to-add-blocks-video/

~Ivone

JoeJoe58

While I appreciate the willingness to help, that video is no help. I already know how to block numbers; I've been doing it for years. It isn't me. Your website is wonky and needs to be fixed. The blocking function on the website has always been problematic, but this is the worst I've seen it.

I'll repeat what I said before:

1. There is no MEMO line available where there has ALWAYS been one before, just like in the video.

2. The online version will DOUBLE BLOCK a number, then I have to delete it and try again.

3. It isn't showing the expiration date of the blocks.

And while it does work in the app, the app also has no MEMO line and doesn't show an expiration date for the blocks. The app doesn't sync to the web so you don't see what you've blocked in the app on the web. In the past, when blocking on the web, you'd open the app and see the blocks in there. That's why I want to do the blocks on the web.

I wanted to attach a screenshot, but of course it won't let me (go figure).

This issue ought to be looked at by someone in IT or a programmer. I doubt very much that I'm the only person having this problem.

mlh1960

I have the same issue and no one at Verizon gets it. I blocked 5 numbers on my account, on line. Just last week I was able to view all 5 numbers. Tonight I went in to unblock a number and add anohter and none of the blocked numbers are showing up. And it would not let me block another number. Something wrong on Verizon end.

Verizon_Support

As consumers ourselves, we understand the nuisance of receiving unwanted calls, and we have different methods available to block numbers. Learn about the different ways you can block calls from specific numbers, text messages, spam and emails on the link below:

https://www.verizon.com/support/block-numbers/

Let us know if this information helps.

~Maria

mlh1960

No it doesn't help. For the last 7 days I have been on line with 11 VZW techs and on the phone with one Tech and explained that I can no longer see the (5) numbers I have blocked and the list of previous blocked numbers in gone from my account. Even when adding a blocked number now, it does not show up as a blocked number and if you delete the block it does not show up as a previous blocked number. Every ticket open has been closed as "resolved". One tech responded "this is a known problem at VZW and we have no idea when it will be resolved". Another tech responded, "we have opened a ticket to resolve the issue and it will take 4 to 5 working days, we will call you once it is resolved". That was 10 days ago. Just today I have gone through 4 techs and each one wants me to explain the issue and there is 47 pages of text log available where I have explained the issue over and over again. VZW this is pure incompetence with your Tech team. Looks like it is time to change carriers.

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